Commercial Service Manager

Snider Fleet Solutions • Richland, MS

2d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to provide daily direction to technicians and distribute service work orders. The manager oversees work quality and ensures that appropriate safety procedures and processes are followed. This role requires strong leadership and interpersonal skills to support teamwork, business growth, customer service, and long-term relationships. The manager may also assist with technician tasks and warehouse duties as needed.

Requirements

• At least 3 years of experience as a commercial tire technician.
• At least 5 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, including Maddenco, AS400, SAP, and BTN.
• Forklift certification, or ability to obtain it after employment.
• Valid driver’s license or state equivalent, and insurability to drive according to company standards.
• Strong leadership, organizational, and time-management skills.
• Superior customer service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliability, dependability, and self-initiative.

Nice To Haves

• Commercial TIA certification is strongly preferred.

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, focusing on monthly revenue goals.
• Provide ongoing technician training and skill development to improve performance and keep skills current with industry standards.
• Assist with work orders and technician tasks when needed, particularly during high demand or staffing shortages.
• Assist the branch manager with keeping employee administrative files up to date.
• Support sales staff with service quotes, product look-ups, and customer concerns.
• Oversee scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Inspect the warehouse, service bays, trucks, and equipment daily to support safety, compliance, cleanliness, and organization.
• Ensure proper branch opening and closing procedures are followed.

Benefits

• Competitive salary with bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, employer-paid life insurance, and short-term disability.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Opportunities for professional development, skill growth, and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed