Commercial Service Manager

Snider Fleet Solutions • Baton Rouge, LA

2d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to direct the daily distribution of work orders to technicians, oversee work performed, and ensure safety procedures and processes are followed. The role supports technician productivity and monthly revenue goals while helping deliver customer service and build long-term relationships. The company is open to training a candidate who demonstrates the skills, drive, and commitment to succeed.

Requirements

• At least 2 years of experience as a commercial tire technician.
• At least 3 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, such as Maddenco, AS400, and SAP.
• Forklift certification or ability to obtain it following employment.
• Valid driver’s license or state equivalent and insurability to drive under company standards.
• Exemplary leadership, organizational, and time-management skills.
• Superior customer service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliability, dependability, and self-initiative.

Nice To Haves

• Commercial TIA certification is strongly preferred.

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, with a focus on monthly revenue goals.
• Perform billing as needed, including reviewing completed work orders for accuracy.
• Assist the branch manager with maintaining current employee administrative files.
• Support sales staff with service quotes, product look-ups, and customer concerns.
• Oversee scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Conduct daily inspections of the warehouse, service bays, trucks, and equipment.
• Ensure branch opening and closing procedures are followed.
• Oversee work performed and ensure proper safety procedures and processes are followed.

Benefits

• Competitive salary with bonus opportunity.
• Comprehensive benefits package including medical, dental, and vision coverage, plus employer-paid life and short-term disability insurance.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Opportunities for professional development, skill growth, and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed