Commercial Service Manager

Snider Fleet Solutions • Fayetville, NC

2d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to direct daily service operations and distribute work orders to technicians. The manager oversees completed work and ensures that safety procedures and processes are followed. The role depends on strong interpersonal and leadership skills and a commitment to positive teamwork, customer service, and business growth.

The Commercial Service Manager also supports technician performance and development, customer and sales needs, warehouse operations, and branch safety and opening and closing procedures. Snider Fleet Solutions describes a supportive, dynamic environment and is open to training candidates who demonstrate the skills, drive, and commitment to succeed.

Requirements

• At least 3 years of experience as a commercial tire technician.
• At least 5 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, such as Maddenco, AS400, SAP, and BTN.
• A valid driver's license or state equivalent.
• Must be insurable to drive under company standards.
• Exemplary leadership, organizational, and time-management skills.
• Superior written and verbal customer service and communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliable and dependable, with self-initiative.

Nice To Haves

• Commercial TIA certification is strongly preferred.
• Forklift certification, or the ability to obtain it following employment.

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, with a focus on monthly revenue goals.
• Provide ongoing training and skill development to technicians to improve performance and keep them current with industry standards.
• Assist with work orders and technician tasks as needed, particularly during high demand or staffing shortages.
• Assist the branch manager with maintaining up-to-date employee administrative files.
• Support sales staff with service quotes, product look-ups, and customer concerns.
• Oversee customer-scheduled fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Inspect the warehouse, service bays, trucks, and equipment daily for safety, compliance, cleanliness, and organization.
• Ensure proper branch opening and closing procedures are followed.
• Oversee work performed and ensure proper safety procedures and processes are followed.

Benefits

• Competitive salary with bonus opportunity.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Employer-paid life and short-term disability coverage.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• Professional development, skill growth, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed