Commercial Service Manager

Snider Fleet Solutions • Tuscaloosa, AL

2d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Commercial Service Manager to direct daily service operations and distribute work orders to technicians. The manager oversees work quality and ensures that safety procedures and processes are followed. The role requires strong interpersonal and leadership skills to support teamwork and business growth. The manager may also assist with service work and technician tasks during periods of high demand or staffing shortages.

Requirements

• At least 3 years of experience as a commercial tire technician.
• At least 5 years of experience assigning commercial service work orders to technicians.
• Proficiency in MS Office and ability to learn other software, such as Maddenco, AS400, SAP, and BTN.
• Forklift certification or ability to obtain certification after employment.
• Valid driver's license or state equivalent and ability to be insured to drive under company standards.
• Strong leadership, organizational, and time-management skills.
• Superior customer-service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliability, dependability, and self-initiative.

Nice To Haves

• Commercial TIA certification is strongly preferred.

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity with a focus on monthly revenue goals.
• Provide ongoing training and skill-development opportunities to technicians.
• Assist with work orders and technician tasks as needed, particularly during high demand or staffing shortages.
• Help the branch manager maintain current employee administrative files.
• Support sales staff with service quotes, product lookups, and customer concerns.
• Oversee scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Inspect the warehouse, service bays, trucks, and equipment daily for safety, compliance, cleanliness, and organization.
• Ensure branch opening and closing procedures are followed.

Benefits

• Competitive salary with bonus opportunity.
• Medical, dental, and vision benefits.
• Employer-paid life and short-term disability insurance.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Professional development, skill growth, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed