Commercial Service Advisor
About The Position
Apple Autos is seeking a knowledgeable, customer-oriented Commercial Service Advisor to serve as the primary point of contact for customers and companies needing automotive maintenance and repair services. The advisor assesses customer needs, recommends appropriate services, and helps ensure a seamless service experience. The role requires automotive expertise, strong communication, and a commitment to exceptional customer service. Apple Autos is a six-brand, six-location automotive company founded on the belief that people come before profit. Its vision is to deliver extraordinary customer experiences through employees empowered to create growth and lasting loyalty. The dealership has been recognized as a Top Minnesota Workplace by the Star Tribune for five years.
Requirements
- Previous experience as a Service Advisor is required.
- Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computer systems and software for record-keeping and communication.
- Customer-centric approach and commitment to exceptional service experiences.
- Valid driver’s license.
Responsibilities
- Greet customers and create a warm, welcoming environment in the service area.
- Consult with customers to understand their automotive concerns and service needs.
- Explain recommended services and repairs, including the work, costs, and timelines.
- Prepare accurate service estimates and invoices and communicate clearly about them.
- Keep customers informed about vehicle status and changes or delays during service.
- Respond promptly and professionally to customer questions, concerns, and complaints, aiming to exceed expectations.
- Maintain accurate customer interaction, service history, and vehicle records in the dealership’s DMS system.
- Stay informed about automotive industry trends, technologies, and service procedures to provide current information.
Benefits
- Competitive pay
- Flexible working hours
- Advancement opportunities
- Professional and respectful work environment
- Medical insurance
- Vision insurance
- Dental insurance
- Health Savings Account
- Flexible Spending Account
- Company-paid life insurance
- Voluntary life and disability insurance
- Health club reimbursement
- New and used vehicle, parts, and service discounts
- Vacation
- Holiday time off
- Volunteer Time Off
- 401(k) with company matching contribution
- Employee assistance programs
- Learning and development programs
- Employee events
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
