Commercial Service Advisor

Apple Ford White Bear Lake•White Bear Lake, MN

About The Position

Apple Autos is seeking a knowledgeable, customer-oriented Commercial Service Advisor to serve as the primary point of contact for customers and companies seeking automotive maintenance and repair services. The role involves understanding customer needs, recommending appropriate services, and providing a seamless service experience. Strong communication skills, automotive expertise, and a commitment to exceptional customer service are essential.

Requirements

Previous experience as a Service Advisor is required.
Excellent communication and interpersonal skills, including the ability to build rapport and establish trust with customers.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize work in a fast-paced environment.
Proficiency with computer systems and software for recordkeeping and communication.
Customer-centric mindset and commitment to delivering exceptional service experiences.
Valid driver’s license.

Responsibilities

Greet customers and provide a warm, welcoming environment in the service area.
Consult with customers to understand their automotive concerns and service requirements.
Explain recommended services and repairs, including the work to be performed, costs, and timelines.
Prepare accurate service estimates and invoices, ensuring transparency and clarity.
Keep customers informed about vehicle status and any changes or delays during the service process.
Address customer inquiries, concerns, and complaints promptly and professionally.
Maintain accurate records of customer interactions, service history, and vehicle information in the dealership’s DMS system.
Stay informed about automotive industry trends, new technologies, and service procedures.