Commercial Rack Refrigeration Technician

Smart Care Equipment Solutions•Grand Rapids, MI

About The Position

The Commercial Rack Refrigeration Technician is responsible for installing, maintaining, and repairing refrigeration rack systems used in commercial and industrial settings, including supermarkets, warehouses, food service establishments, and other facilities requiring large-scale cooling. The technician troubleshoots issues, performs preventative maintenance, and ensures systems operate efficiently and safely while exceeding customer expectations. The role includes responding to service calls, testing system operation, maintaining accurate service records, and providing customer service. The technician works with a team and may guide or train junior technicians and entry-level helpers. On-call emergency service responsibilities include nights and weekends as required.

Requirements

At least 3 years of experience working with commercial and industrial rack refrigeration systems.
Strong understanding of refrigeration principles, including installation and troubleshooting of rack systems.
Technical training through an apprenticeship, trade school, or equivalent work experience.
EPA Certification for handling refrigerants.
At least one of the following licenses: D1, D2, S1, or S2.
Valid driver's license with a clean driving record.
Ability to work independently with minimal supervision and manage service calls and job priorities.
Knowledge of safety procedures and best practices when working with high-voltage electrical systems and pressurized refrigerants.
Strong problem-solving and troubleshooting skills for complex refrigeration systems.
Good communication skills and ability to interact professionally with customers and team members.
Willingness to work overtime during peak seasons, including nights and weekends as needed.
Ability to lift and move equipment weighing up to 70 lbs and work in varying weather conditions.

Nice To Haves

Experience with CO2 refrigeration systems and knowledge of energy-efficient technologies.
Familiarity with electrical wiring schematics and control systems in refrigeration equipment.
Experience installing refrigeration racks and related mechanical equipment.

Responsibilities

Install, maintain, and repair refrigeration rack systems and related components, including compressors, condensers, evaporators, and controls.
Diagnose and troubleshoot mechanical and electrical issues within refrigeration rack systems.
Perform routine and preventative maintenance on refrigeration equipment.
Work with refrigerants including R-22, R-404A, R-448A, R-449A, and CO2, ensuring systems operate safely and efficiently.
Respond to refrigeration service calls, making timely repairs and minimizing downtime.
Test and verify system functions and component performance.
Follow safety protocols and perform work safely and in compliance with applicable requirements.
Provide customer service, maintain positive client relationships, and offer solutions to refrigeration needs.
Maintain accurate service records, including time cards, job logs, and inventory reports.
Work with a team of technicians and provide guidance and training to junior technicians and entry-level helpers when needed.
Assist with on-call emergency service responsibilities, including nights and weekends as required.