Commercial Process Excellence Manager

Thermo Fisher Scientific • Pittsburgh, PA

2d • Onsite

About The Position

The Commercial Process Excellence Manager drives global harmonization and continuous improvement of commercial processes across the Instrument & Enterprise Services (IES) business. The role works across regions, countries, functions, and teams to document current practices, identify unnecessary variation, and facilitate adoption of consistent, scalable commercial processes supporting opportunities, new service contracts, renewals, warranties, and related customer lifecycle activities.

The position aligns process stages, business definitions, data requirements, and operating practices to support consistent reporting, reliable commercial insights, and organizational scalability. It partners with Sales, Service, Commercial Operations, Data, Finance, and IT, including teams responsible for SAP and Salesforce. This is a senior individual-contributor role with no direct reports. The manager provides cross-functional leadership, structure, governance, and facilitation in partnership with accountable business and functional process owners, without formally owning the underlying processes.

Requirements

• Bachelor's degree or equivalent relevant experience.
• Seven or more years of experience in commercial operations, service operations, process excellence, business transformation, or process management.
• Demonstrated experience mapping, documenting, and harmonizing processes across multiple countries, regions, functions, or teams.
• Experience leading complex cross-functional initiatives within a global, matrixed organization.
• Experience with enterprise systems such as SAP and Salesforce.
• Practical experience with process-improvement methodologies such as PPI, Lean, Six Sigma, or an equivalent approach.
• Experience supporting organizational change and adoption of common ways of working.
• Strong understanding of commercial and service lifecycle processes, including opportunities, contracts, renewals, warranties, and installed-base information.
• Strong process discovery, mapping, analysis, and documentation capabilities.
• Ability to balance global consistency with legitimate regional, regulatory, market, and customer requirements.
• Strong analytical and problem-solving skills, connecting process design, data quality, reporting, and commercial decision-making.
• Excellent facilitation, stakeholder-management, and communication skills.
• Ability to build consensus and influence stakeholders without direct authority.
• Strong change-leadership and adoption-management capabilities.
• Strategic mindset combined with a practical, structured, delivery-focused approach.
• High attention to detail and strong process discipline.

Nice To Haves

• Experience with service contracts, renewals, warranties, installed-base management, or service commercial models is preferred.

Responsibilities

• Lead discovery, mapping, and documentation of commercial processes across regions, countries, functions, and teams, identifying variation, gaps, dependencies, and undocumented practices.
• Drive harmonization of end-to-end commercial processes, including Lead-to-Opportunity, Contract-to-Renewal, Warranty Conversion, and related service commercial activities.
• Facilitate development of common process frameworks, standards, business definitions, data requirements, and ways of working while accommodating justified regulatory, market, customer, or business-specific requirements.
• Develop and maintain a prioritized process-excellence roadmap and facilitate governance with accountable business and process owners, including process reviews, change control, prioritization, decision-making, and escalation.
• Partner with Sales, Service, Commercial Operations, Data, Finance, and IT to align commercial processes with reporting requirements, data governance, and enterprise platforms such as SAP and Salesforce.
• Drive stakeholder alignment and adoption through facilitation, communication, change management, training, and clear process documentation.
• Lead or facilitate continuous improvement initiatives to enhance efficiency, data quality, reporting consistency, customer and user experience, and scalability of commercial operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior