Commercial Parts Pro

Advance Auto Parts•Overland Park, KS

About The Position

The Commercial Parts Pro is a professional-level sales position supporting advanced functions on the commercial side of the business. The role is responsible for profitable commercial business growth through customer retention and development, and partners with the General Manager to manage Team Members. It requires expert automotive system and parts knowledge, the ability to source parts through special order, FDO, second sources, and other channels, and the ability to direct drivers to ensure timely and accurate deliveries. The position is full-time and is eligible for sales commission based on individual or store performance. The position requires effective customer communication, commercial selling and relationship-building skills, familiarity with automotive systems and diagnostic methods, and the ability to operate inventory, POS, and parts-lookup systems and store equipment. The employee must be able to work an assortment of days, evenings, and weekends as needed. The employee predominantly walks or stands and works usually indoors, with occasional outdoor work and exposure to weather. Physical tasks include handling parts and equipment, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The role frequently involves lifting or moving up to 50 pounds and occasionally up to 100 pounds. The work environment may include moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical-shock risks, explosives, and vibration; noise is usually moderate.

Requirements

High school diploma or GED.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic systems, and exhaust.
Speak and write English; communicate effectively and build strong relationships with customers, peers, and management. Spanish is a plus.
Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
Understand and execute written, oral, or diagram-based instructions.
Successfully complete the Parts Knowledge Assessment.
Use basic math accurately, including addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.
Use Microsoft Word and Excel effectively.
Strong organizational skills and the ability to multitask while remaining organized.
Understand commercial profitability concepts, including competition, market opportunities, and customer prioritization; may work with the Commercial Account Manager to determine pricing discounts for specific commercial customers.
Work an assortment of days, evenings, and weekends as needed.
Provide proven sales ability and experience fulfilling customer transactions.
Formal or informal experience leading teams, including supervising daily tasks and working together to achieve goals.
Ability to handle the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

A minimum of 3 years of prior automotive parts experience is preferred.
ASE P2 certification or ASE-ready equivalent is identified as a success factor.
ASE certification is preferred but not required.
Spanish language ability is a plus.

Responsibilities

Maintain commercial customer relationships.
Provide a GAS2 selling experience to commercial customers.
Achieve personal and store sales goals and service objectives.
Provide day-to-day supervisory support for Team Members.
Collaborate with the General Manager on coaching and development needs for Team Members.
Dispatch drivers and ensure delivery standards are achieved.
Maintain commercial stocking programs.
Build and maintain a network of second-source suppliers.
Maintain the core bank and commercial returns.
Maintain commercial credit accounts.
Partner with the General Manager to ensure proper driver coverage.
Source parts through special order, FDO, second source, and other channels.