Commercial Parts Pro

Advance Auto Parts•Fayetteville, NC

About The Position

The Commercial Parts Pro is a professional-level sales position supporting advanced commercial business functions. The role is responsible for profitable commercial business growth through customer retention and acquisition. It partners with the General Manager to manage Team Members, draws on expert automotive systems and parts knowledge, and sources parts through channels such as special orders, FDO, and second sources. The position also directs drivers to support timely and accurate deliveries. It is full-time and eligible for sales commission based on individual or store performance. The role requires customer relationship and sales skills, automotive parts and systems knowledge, inventory and point-of-sale system proficiency, and the ability to support and develop Team Members. Work may include a variety of days, evenings, and weekends as needed. The employee predominantly walks or stands and works usually indoors, with occasional outdoor duties and exposure to workplace hazards and varied weather conditions.

Requirements

High school diploma or GED.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic systems, and exhaust.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
Ability to understand and execute written, oral, or diagram-form instructions.
Successfully complete the Parts Knowledge Assessment.
Accurately use basic math, including arithmetic with whole numbers, common fractions, and decimals.
Effective use of Microsoft Word and Excel.
Strong organizational skills and the ability to multitask while remaining organized.
Understanding of commercial profitability, competition, market opportunities, and customer prioritization; may work with the Commercial Account Manager to determine pricing discounts for specific commercial customers.
Ability to work an assortment of days, evenings, and weekends as needed.
Friendly communication, listening, and problem-solving skills.
Ability to locate and stock parts and operate inventory systems, store equipment, POS systems, and parts lookup systems.
Safety knowledge and skills.
Automotive parts and systems knowledge and advanced solution, project, and product-quality recommendation ability.
Ability to source parts from special orders, FDO, second sources, and other sources.
Advanced selling skills for commercial customers.
Proven sales ability and past experience fulfilling customer transactions.
Formal or informal experience leading teams, supervising daily tasks, and working together to achieve goals.

Nice To Haves

A minimum of 3 years of prior automotive parts experience is preferred.
ASE P2 certification or ASE-ready equivalent.
ASE certification is preferred but not required.
Spanish language ability.

Responsibilities

Maintain commercial customer relationships.
Provide a GAS2 selling experience to commercial customers.
Achieve personal and store sales goals and service objectives.
Provide day-to-day supervisory support for Team Members.
Collaborate with the General Manager on coaching and development needs for Team Members.
Dispatch drivers and ensure delivery standards are achieved.
Maintain commercial stocking programs.
Build and maintain a network of second-source suppliers.
Maintain the core bank and commercial returns.
Maintain commercial credit accounts.
Partner with the General Manager to ensure proper driver coverage.
Support profitable growth of the commercial business through customer retention and growth.