Commercial Parts Pro

Advance Stores Company•Fayetteville, NC

About The Position

This professional-level sales position supports advanced commercial business functions and is responsible for profitable commercial growth through customer retention and growth. The role works with the General Manager (GM) to manage Team Members and requires expert automotive systems and parts knowledge, advanced commercial selling skills, and the ability to source parts through special orders, FDO, second sources, and other channels. The Commercial Parts Pro also directs drivers to support timely and accurate deliveries. The position is full time and is eligible for sales commission based on individual or store performance. The role requires customer relationship and sales skills, day-to-day supervisory support for Team Members, and collaboration with the GM on coaching and development. It also involves maintaining commercial stocking programs, coordinating driver coverage and delivery standards, and building a network of second-source suppliers. The employee may work with the Commercial Account Manager on pricing discounts for specific commercial customers. The employee predominantly walks or stands and performs duties inside, with occasional outdoor work and exposure to varying weather. Physical requirements include handling and feeling, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee frequently lifts or moves up to 50 pounds and occasionally up to 100 pounds. The role may involve exposure to moving mechanical parts, heights, chemicals, electrical shock risk, explosives, and vibration; noise is usually moderate.

Requirements

High school diploma or GED.
A minimum of 3 years of prior automotive parts experience is preferred.
Proven sales ability and experience fulfilling customer transactions.
Formal or informal experience leading teams, supervising daily tasks, and working together to achieve goals.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronics, and exhaust.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
Ability to understand and execute written, oral, or diagram-form instructions.
Successfully complete the Parts Knowledge Assessment.
Ability to perform basic arithmetic accurately using whole numbers, fractions, and decimals.
Ability to use Microsoft Word and Excel effectively.
Strong organizational skills and ability to multitask while remaining organized.
Understanding of commercial profitability concepts, competition, market opportunities, and customer prioritization.
Ability to work an assortment of days, evenings, and weekends as needed.
Friendly communication, effective listening, and problem-solving skills.
Ability to locate and stock parts and operate inventory systems, store equipment, POS systems, and parts lookup systems.
Automotive parts and systems knowledge, safety knowledge, and advanced commercial selling skills.
Ability to recommend solutions, projects, and products with attention to quality.
Ability to source parts through special orders, FDO, second sources, and other channels.
ASE P2 certification or equivalent readiness is identified as a success factor.

Nice To Haves

ASE certification is preferred but not required.
Spanish language ability is a plus.
A minimum of 3 years of prior automotive parts experience is preferred.

Responsibilities

Maintain commercial customer relationships.
Provide a GAS2 selling experience to commercial customers.
Achieve personal and store sales goals and service objectives.
Provide day-to-day supervisory support for Team Members.
Collaborate with the GM on coaching and development needs for Team Members.
Dispatch drivers and ensure delivery standards are achieved.
Maintain commercial stocking programs.
Build and maintain a network of second-source suppliers.
Maintain the core bank and commercial returns.
Maintain commercial credit accounts.
Partner with the GM to ensure proper driver coverage.
Source parts from special orders, FDO, second sources, and other available channels.