Commercial Overhead Doors Service Coordinator

Dixie Electric, Plumbing, Air and Doors•Homewood, AL

1d•Onsite

About The Position

Schedule and coordinate commercial overhead door service calls, repairs, inspections, and preventative maintenance. Dispatch service technicians based on location, availability, experience, and job requirements. Communicate with customers regarding service requests, appointment times, technician arrival times, and job status. Receive and prioritize emergency and routine service calls. Create, update, and maintain work orders and customer service records. Review technician reports to ensure labor, materials, parts, and job information are accurately documented. Prepare service estimates, purchase orders, invoices, and other required documentation. Coordinate ordering and availability of parts, materials, and equipment needed to complete service work. Monitor open work orders and follow up on jobs that require additional parts, return visits, or customer approval. Communicate with technicians throughout the workday to address scheduling changes and job-site issues. Coordinate with customers, contractors, property managers, facility managers, and other commercial contacts. Assist with warranty claims and manufacturer-related service issues when applicable. Follow up with customers after completed service to ensure satisfaction. Maintain accurate customer, equipment, service history, and billing information. Assist management with service reports, scheduling reports, and other administrative duties. Ensure company policies, safety requirements, and customer service standards are followed.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills.
Excellent organizational and time-management abilities.
Ability to prioritize multiple service requests and respond effectively to urgent situations.
Strong attention to detail and accuracy.
Comfortable communicating with customers and technicians by phone, email, and other communication systems.
Basic computer skills and experience with Microsoft Office or similar software.
Ability to learn company-specific scheduling, CRM, dispatch, and accounting systems.

Nice To Haves

Previous experience in service coordination, dispatching, scheduling, construction, commercial maintenance, or a related field preferred.
Experience with overhead doors, loading dock equipment, commercial doors, or building services is a plus.

Responsibilities

Schedule and coordinate commercial overhead door service calls, repairs, inspections, and preventative maintenance.
Dispatch service technicians based on location, availability, experience, and job requirements.
Communicate with customers regarding service requests, appointment times, technician arrival times, and job status.
Receive and prioritize emergency and routine service calls.
Create, update, and maintain work orders and customer service records.
Review technician reports to ensure labor, materials, parts, and job information are accurately documented.
Prepare service estimates, purchase orders, invoices, and other required documentation.
Coordinate ordering and availability of parts, materials, and equipment needed to complete service work.
Monitor open work orders and follow up on jobs that require additional parts, return visits, or customer approval.
Communicate with technicians throughout the workday to address scheduling changes and job-site issues.
Coordinate with customers, contractors, property managers, facility managers, and other commercial contacts.
Assist with warranty claims and manufacturer-related service issues when applicable.
Follow up with customers after completed service to ensure satisfaction.
Maintain accurate customer, equipment, service history, and billing information.
Assist management with service reports, scheduling reports, and other administrative duties.
Ensure company policies, safety requirements, and customer service standards are followed.