Project Coordinator - Doors

Interior Logic Group•Minneapolis, MN

About The Position

The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce, supporting a seamless, high-quality installation experience. The role works daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to coordinate scheduling, communication, and issue resolution. The position supports operational excellence and exceptional customer outcomes while promoting service quality and a positive experience for customers and service providers.

Requirements

Associate degree in Business, Construction Management, Project Management, or a related field, or an equivalent combination of education and related work experience.
Strong personal leadership and the ability to work independently and influence outcomes.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build productive relationships with diverse stakeholders.
Customer-focused mindset and commitment to service excellence.
Working knowledge of Crew2 programs, products, and services.
Demonstrated problem-solving ability, including creativity, resourcefulness, and urgency.
Ability to manage multiple priorities and competing demands in a fast-paced environment.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience in building trades, installation, or a construction service environment.

Responsibilities

Coordinate and manage daily installation schedules and timeframes.
Proactively contact customers to review installation timing, requirements, and expectations.
Respond promptly to customer calls and service requests.
Follow up after installations to confirm customer satisfaction and resolve outstanding service needs.
Act as the primary contact and problem solver when installation issues arise.
Ensure customer communications are professional, timely, and thoroughly documented.
Monitor customer satisfaction measures, including VOC and cycle time, and contribute to results.
Coordinate and dispatch daily work orders to service providers.
Communicate installation expectations to installers and ensure customers are prepared for service.
Confirm completed work and verify customer satisfaction.
Support service provider engagement, retention, and recruitment by fostering a positive professional environment.
Address installer concerns through timely, respectful, and solution-focused conversations.
Ensure service providers are paid accurately and on time.
Support the production team in achieving operational excellence and strong customer outcomes.
Collaborate with internal partners to strengthen service quality and improve the Crew2 customer experience.