Project Coordinator - Doors

Interior Logic Group•Minneapolis, MN

10d

About The Position

The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce, helping ensure a seamless, high-quality installation experience. The role works daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support scheduling, communication, and issue resolution. The position supports customer satisfaction and operational excellence through installation coordination, proactive communication, service-provider engagement, and partnership with the production team.

Requirements

Associate degree in Business, Construction Management, Project Management, or a related field, or an equivalent combination of education and related work experience.
Strong personal leadership and the ability to work independently and influence outcomes.
Excellent verbal and written communication skills.
Strong interpersonal abilities and the capacity to build productive relationships with diverse stakeholders.
Customer-focused mindset and commitment to service excellence.
Working knowledge of Crew2 programs, products, and services.
Problem-solving skills demonstrated through creativity, resourcefulness, and urgency.
Ability to manage multiple priorities and competing demands in a fast-paced environment.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience in the building trades, installation, or construction service environment.

Responsibilities

Coordinate and manage daily installation schedules and timeframes.
Proactively contact customers to review installation timing, requirements, and expectations.
Respond promptly to customer calls and service requests.
Follow up after installation to confirm satisfaction and close out service needs.
Serve as the primary contact and problem solver when installation issues arise.
Ensure customer correspondence is professional, timely, and thoroughly documented.
Monitor customer satisfaction measures, including VOC and cycle time, and understand the role’s contribution to results.
Coordinate and dispatch daily work orders to service providers.
Communicate installation expectations to installers and ensure customers are prepared for service.
Confirm work completion and verify customer satisfaction.
Foster a positive professional environment that supports service-provider engagement, retention, and recruitment.
Address installer concerns through timely, respectful, and solution-focused conversations.
Ensure service providers are paid accurately and on time.
Support the production team in achieving operational excellence and exceptional customer outcomes.
Collaborate with internal partners to strengthen service quality and improve the Crew2 customer experience.