Commercial Insurance Senior Account Manager

Rue Insurance • Hamilton Township, NJ

12d • $100,000 - $120,000 • Hybrid

About The Position

Rue Insurance’s Senior Account Manager is a trusted advisor to clients and a liaison between clients and insurance carriers. The role primarily provides exceptional client service and advisory support to key Rue client accounts, builds and maintains relationships with clients, insurers, and Rue producers, and works with the Department Manager and team to support client retention and new prospect opportunities. Work is expected to meet Rue Insurance’s best-in-class service standards.

The Senior Account Manager is responsible for servicing larger commercial accounts with $200,000 or more in premium and/or complex accounts. The role leads onboarding and renewals, supports risk analysis and insurance recommendations, handles complex servicing matters, reviews contractual insurance requirements, identifies risk improvement opportunities, and collaborates across the agency on strategies to reduce clients’ total cost of risk. The position also contributes to agency process improvement, growth initiatives, team education, and mentorship.

This is a full-time, salaried (non-exempt) position reporting to the Director of Client Services - Commercial Lines. The salary range is $100,000–$120,000. Flexible work and in-office/remote hybrid schedules are available after 90 days.

Requirements

• Current Property & Casualty license.
• 10+ years of Commercial account management experience with an agency or risk management department.
• Demonstrated proficiency handling larger accounts ($200K+ premium), niches, and a full range of property, casualty, and specialty insurance products.
• Advanced functional and technical knowledge of Commercial core and specialty insurance coverages, policy structure, and practical application to client operations and exposures.
• Ability to recognize client operational or exposure-based risks, identify improvement opportunities, and make appropriate risk control or insurance coverage recommendations.
• Exceptional proactive, concierge-level customer service mindset and skills, with demonstrated problem-resolution capability.
• Excellent data entry and written, verbal, and interpersonal communication skills, including the ability to create professional business correspondence and clear, detailed, meaningful descriptions and notes in an agency management system.
• Above-average math skills, including the ability to rate insurance policies and analyze and resolve audits and billing discrepancies.
• Team-oriented, able to learn and work independently without regular supervision, and willing to accept accountability.
• Professional appearance and demeanor, and a positive attitude.
• Ability to efficiently lead unit team members and demonstrate a sense of urgency when required.
• Exceptional organizational, critical-thinking, and analytical skills; strong attention to detail; and the ability to prioritize and operate strategically and effectively in a fast-paced environment.
• Intermediate computer aptitude and skills, including proficiency with Microsoft Office Suite.
• Proficiency with insurance company rating systems.
• Advanced Applied Epic aptitude.

Nice To Haves

• Bachelor’s Degree.
• Advanced professional insurance designation(s), such as CPCU or ARM, in progress or completed.

Responsibilities

• Provide overall servicing for larger ($200K+ premium) and/or complex Commercial client accounts.
• Build and maintain strong internal and external relationships.
• Lead new client onboarding and account renewals, and advocate for client interests as needed.
• Assist Producers with renewal and mid-term account risk analysis, insurance structure and coverage recommendations, and quote proposals as appropriate.
• Lead complex account servicing, including advanced coverage inquiries, policy change requests, audit and billing inquiries, insurance proof compliance, and OCIP/CCIP enrollment and compliance.
• Review insurance requirements in client contractual agreements, advise clients based on findings, and assist with third-party negotiations.
• Proactively identify client operational or exposure-based risk improvement opportunities, recommend appropriate risk control or insurance coverage measures, and follow through to resolution.
• Resolve coverage questions or deficiencies independently or jointly with Producers, as appropriate.
• Collaborate with Producers, Rue Risk Services, and Claims on strategic recommendations and implementation to reduce clients’ Total Cost of Risk.
• Contribute to agency process and procedure improvements, including client service offerings, Epic Workflows, system documentation, and paper and electronic records management.
• Proactively identify and resolve communication and service issues involving clients, insurers, Rue personnel, and third parties in an empathetic and professional manner.
• Collaborate with agency management to drive growth, including leading account rounding efforts and supporting new program development and integration.
• Serve as a technical and service-related liaison between insurers and clients.
• Lead internal agency and departmental meetings related to market relationships and/or client servicing.
• Provide hands-on assistance, training, and mentorship to team members.
• Develop advanced exposure and coverage knowledge through educational programs and/or additional professional designations.
• Participate in and/or conduct internal educational programs as a subject matter expert.
• Perform other duties or projects assigned by management.

Benefits

• Paid Time Off (PTO).
• 401(k) with Employer Match.
• Profit Sharing Plan.
• Flexible work and in-office/remote hybrid work schedules after 90 days.
• Insurance options for medical, dental, vision, long-term disability, short-term disability, life, accident, critical illness, accidental death and dismemberment, and identity theft.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed