Commercial Insurance Account Manager

Denis Development • Hamilton Township, NJ

9d

About The Position

Rue Insurance’s Commercial Insurance Account Managers serve as trusted advisors between clients and insurance carriers, providing clear information, guidance, and accurate, timely service. The role supports new and existing clients in a commercial lines book of business, generally involving accounts above $25,000 in premium. Account Managers build and maintain client relationships to support departmental new-business and retention goals while meeting Rue Insurance’s client service standards.

The Account Manager manages routine account servicing independently, supports renewal and remarketing work, answers coverage and billing questions, and identifies opportunities to educate clients and recommend additional or enhanced coverage. The role reports to the Commercial Lines Manager and is a full-time, salaried, non-exempt position. The stated salary range is $65,000–$95,000, with a bonus opportunity based on company and individual performance.

Requirements

• Valid New Jersey Property and Casualty insurance licenses.
• At least 3 years of commercial lines account management experience.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Strong analytical and critical-thinking skills.
• Excellent customer-service mindset and skills.
• Ability to multitask and complete work with a sense of urgency.
• Team-oriented approach and positive attitude.
• Knowledge of insurance company rating systems.
• Proficiency with Microsoft Office.
• Experience with agency management software.

Nice To Haves

• Bachelor’s degree.
• Experience using Applied Systems Epic.
• Active Certified Insurance Service Representative (CISR) designation.
• Active Certified Insurance Counselor (CIC) designation.
• Insurance designation.

Responsibilities

• Manage servicing responsibilities for a book of business, including policy renewals, policy-change and proof-of-insurance requests, contract and insurance-requirement reviews, and onboarding new clients.
• Process coverage renewals in a timely manner, including obtaining updated operations and exposure information, securing renewal quotations, analyzing and disclosing coverage changes, preparing proposals, and binding coverage.
• Prepare marketing submissions with detailed instructions when remarketing is requested and work with the marketer through renewal or replacement of coverage.
• Identify opportunities to educate clients, initiate inter-agency referrals, and recommend enhanced or new coverage and account rounding to help minimize client risk.
• Handle internal and external client requests promptly and professionally, with a friendly and empathetic approach.
• Perform assigned responsibilities in accordance with agency client service standards.
• Independently handle routine client servicing without producer involvement.
• Build and maintain long-term client relationships in support of departmental retention goals.
• Explain coverage or billing matters, including rate fluctuations and policy changes, so clients understand them.
• Follow agency processes and procedures, including Epic workflows and client documentation and records-retention guidelines.
• Accompany producers on client visits when requested.
• Participate in educational programs to enhance knowledge and skills and achieve or maintain professional designations.
• Follow agency errors-and-omissions guidelines.
• Attend and actively participate in regular department and monthly company meetings.
• Perform other duties or projects as assigned by management.

Benefits

• Paid time off (PTO).
• 401(k) with employer match.
• Profit-sharing plan.
• Flexible work and in-office/remote hybrid schedules after 90 days.
• Medical, dental, vision, long-term disability, short-term disability, life, accident, critical illness, accidental death and dismemberment, and identity-theft insurance options.
• Bonus opportunity based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed