Commercial HVAC Service Account Manager - Richmond/Roanoke

Carrier•Richmond, VA

6d•$79,000 - $158,000•Onsite

About The Position

Carrier Global Corporation is seeking a customer-focused Commercial Service Account Manager to grow Carrier Commercial Service across the Greater Richmond and surrounding areas, including Roanoke. The role is predominantly field-based with customers. The account manager identifies, develops, and advances opportunities for service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The successful candidate builds trusted-advisor relationships by connecting Carrier’s services and solutions to customer business priorities and measurable outcomes. This includes optimizing building-asset performance, reliability, sustainability, and lifecycle value; supporting capital renewal planning; reducing operating expenses; improving equipment uptime; and minimizing operational risk. Carrier offers a commission plan and company car program, technical sales training, lead-generation support, local team support backed by a global OEM, and development paths into leadership or other business areas. The stated annual salary range is $79,000 to $158,000. The position may also be eligible for short-term cash incentives, subject to plan requirements. Benefits include healthcare, retirement benefits, paid time off and leave, disability and life insurance, tax-advantaged accounts, and tuition assistance.

Requirements

High school diploma or GED.
At least 2 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift or carry 20 pounds, climb ladders or stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.
Strong customer relationship, presentation, and communication skills.
Ability to identify customer buying stages and adapt the sales approach.
Ability to manage a sales pipeline and consistently achieve sales targets.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients.
Present at customer seminars to develop customer relationships and generate opportunities.
Sell Carrier HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans where necessary.
Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
Use the CRM to manage customer interactions, sales activities, and the opportunity pipeline.
Identify service agreement opportunities with existing customers and new prospects, and respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions and sustain strong customer relationships.
Tailor proposals to customer needs and buying stages; communicate the value of Carrier offerings and respond to customer requirements in a timely manner.
Prioritize high-value opportunities and secure bookings or orders in a timely manner.
Consistently achieve sales metrics and annual targets.
Negotiate service agreement renewals when required.

Benefits

Medical, dental, and vision benefits
Wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life insurance and accidental death and dismemberment insurance
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition assistance
Potential short-term cash incentives, subject to plan requirements
Commission plan with unlimited potential
Company car program, with monthly stipend and mileage reimbursement or a company vehicle