Commercial HVAC Service Account Manager - Pennsylvania

Carrier•Harrisburg, PA

7d•$79,000 - $158,000

About The Position

As a Commercial Service Account Manager, you will grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role is suited to a customer-focused sales professional with knowledge of commercial HVAC equipment and systems who can understand customer business priorities and translate technical needs into measurable business outcomes. You will build trusted-advisor relationships with customers, helping them optimize the performance, reliability, sustainability, and lifecycle value of building assets. You will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk. The role is predominantly field-based, with the successful candidate based in Pennsylvania to support customers and growth in central Pennsylvania, including the State College area.

Requirements

High school diploma or GED.
At least 2 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift and carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver's license and ability to meet company driving requirements, where applicable.

Nice To Haves

Bachelor's degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Sell Carrier's full portfolio of HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans where necessary.
Present at customer seminars to develop new and existing customer relationships and opportunities.
Promote Carrier's value proposition by linking customer objectives to Carrier solutions.
Use CRM to manage customer interactions, activities, and the opportunity pipeline.
Attract new customers and build share value with existing customers.
Identify service agreement opportunities with existing customers and new prospects.
Seek out or respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions.
Develop and sustain customer relationships, and clearly explain how Carrier's offerings address customer needs.
Recognize the customer's buying stage and adjust the sales approach accordingly.
Prioritize the best opportunities and respond to customer requirements in a timely manner.
Secure bookings and orders in a timely manner.
Consistently achieve sales metrics and annual targets.
Negotiate service agreement renewals when required.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation days, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Short-term cash incentives may be available, subject to plan requirements.
Lucrative commission plan with unlimited potential.
Company car program with monthly stipend and mileage reimbursement, or a company vehicle program.
Technical sales training programs.
Lead generation programs focused on identifying and supporting sellers in customer engagements and expanded selling opportunities.
Development path for sellers to pursue other areas within the business.