Commercial HVAC Service Account Manager – Charlotte

Carrier • Charlotte, NC

6d • $79,000 - $158,000 • Onsite

About The Position

Carrier is seeking a customer-focused sales professional to grow its Commercial Service business by identifying and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role involves understanding customer priorities and translating technical needs into measurable business outcomes, helping customers improve building-asset performance, reliability, sustainability, and lifecycle value while supporting capital renewal planning, reducing operating expenses, improving uptime, and minimizing operational risk.

The position is field-based, working predominantly with customers in the Greater Richmond and surrounding areas. The successful candidate will build relationships with new and existing customers, develop territory and account plans, manage sales activity and the opportunity pipeline in the CRM, present tailored proposals, secure bookings, negotiate service agreement renewals, and consistently achieve annual sales targets. The role offers a commission plan, a company car program, technical sales training, lead-generation support, and career development opportunities.

Requirements

• High school diploma or GED.
• At least 2 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
• Ability to lift or carry 20 pounds, climb ladders or stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
• Valid driver’s license and ability to meet company driving requirements, where applicable.

Nice To Haves

• Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
• Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
• Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
• Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

• Develop territory plans and expand relationships with new and existing clients.
• Present at customer seminars to generate opportunities and develop customer relationships.
• Sell Carrier Commercial HVAC Service products and solutions, including service agreements, repairs, and modernizations.
• Create and maintain sales territory and account plans where necessary.
• Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
• Use CRM tools to manage customer interactions, sales activities, and the opportunity pipeline.
• Attract new customers and grow Carrier’s share of business with existing customers.
• Identify service agreement opportunities with existing customers and prospective customers.
• Identify or respond to repair opportunities.
• Build credibility through knowledge of Carrier products and solutions, and clearly explain how offerings meet customer needs.
• Develop and sustain customer relationships, understand the customer’s buying stage, and tailor the sales approach accordingly.
• Prioritize high-value opportunities and respond to customer requirements in a timely manner.
• Prepare tailored proposals, secure bookings and orders in a timely manner, and consistently achieve sales metrics and annual targets.
• Negotiate service agreement renewals when required.

Benefits

• Commission plan with unlimited potential.
• Company car program, including a monthly stipend and mileage reimbursement or a company vehicle.
• Technical sales training programs.
• Lead-generation programs supporting customer engagements and expanded selling opportunities.
• Career development paths into leadership or other areas of the business.
• Medical, dental, and vision coverage.
• Wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days.
• Paid sick days, up to 5 days.
• Paid personal leave, up to 5 days.
• Paid holidays, up to 13 days.
• Birth and adoption leave.
• Parental leave.
• Family and medical leave.
• Bereavement leave.
• Jury duty leave.
• Military leave.
• Purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• Short-term cash incentives may be available, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED