Commercial Finance Manager, Carrier Relations
About The Position
Twilio is hiring a Commercial Finance Manager to support carrier supplier negotiations and wholesale trading transactions. The role leads financial assessments of complex agreements, shapes commercially sound deal structures, and provides clear recommendations to executive decision-makers. Carrier Relations leads direct supplier negotiations; this position serves as its strategic Finance partner, owning deal economics, mitigating financial risk, and ensuring approval quality. The manager will lead financial diligence and modeling for complex carrier agreements and wholesale transactions, partner with Carrier Relations, Routing Operations, and other stakeholders to resolve deal decisions, and oversee and improve the Deal Desk Finance process. The position also tracks deal assumptions and commitments after signature, turns recurring themes into improvements to policy and commercial strategy, and coaches senior analysts. The role is remote, with occasional travel potentially required for project or team meetings. It is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.
Requirements
- At least 8 years of experience in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
- Strong financial modeling skills and judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
- Demonstrated experience leading financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, and cash-flow terms, and mitigating nonstandard commercial risks.
- Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
- Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
- Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems.
Nice To Haves
- Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.
- Oracle experience.
- Spanish or Portuguese language skills.
Responsibilities
- Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions, including agreements with nonstandard commercial structures.
- Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash-flow impacts, and other sources of financial exposure.
- Build and review deal models and scenarios to assess proposed terms under changes in volume, traffic mix, rates, and other assumptions; recommend deal structures and negotiation guardrails.
- Partner with Carrier Relations, Routing Operations, and other stakeholders to resolve financial deal decisions, document trade-offs, and move deals through the appropriate approval path.
- Escalate material exceptions to executive committees with a clear recommendation.
- Own the design and continuous improvement of the Deal Desk Finance process, including required inputs, review steps, approval guardrails, exception handling, and handoffs.
- Establish standardized deal models and analysis practices, and define business requirements for Salesforce or other enterprise workflows.
- Partner with Systems and business teams on solution design, testing, and adoption.
- Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
- Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.
- Coach senior analysts on modeling, financial judgment, and executive recommendations.
- Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.
Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Potential eligibility to participate in Twilio’s equity plan and corporate bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
