Commercial Facilities Maintenance Technician

EMCOR Facilities Services•Buffalo, NY

About The Position

Responsible for delivering effective, efficient, and timely facility services to multiple customers within an assigned geographic territory. The technician travels daily between customer sites in a company vehicle and uses company-provided tools to maintain commercial properties. Duties include preventative, corrective, and predictive maintenance; troubleshooting; and general service of buildings, equipment, and grounds. The position involves direct customer interaction and providing quality workmanship and professional service. The role uses multiple trade skills—including carpentry, plumbing, electrical, painting, roofing, and HVAC—to address maintenance issues. The technician completes work orders, inspections, service reports, and related documentation using a tablet, smartphone, and business systems; obtains materials and supplies; communicates with customers and internal support teams; and provides estimates for larger projects and services. Work hours are governed by business volume and contract schedules.

Requirements

Two to five years of general maintenance experience, including minor electrical, plumbing, and carpentry, or an equivalent combination of training, education, and experience.
Applicable certifications and licenses, and a valid driver’s license in good standing.
Ability to read and comprehend instructions, including safety policies, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and present information effectively in individual and small-group situations.
Ability to complete assigned work orders promptly and communicate their status through designated business processes.
Ability to use handheld devices and business systems or document-management software, including Microsoft Office, Outlook, Word, and Excel.
Ability to comply with applicable codes, regulations, governmental agency requirements, and company directives concerning building operations and work safety.
Adequate knowledge of and ongoing compliance with OSHA standards and company safety policies.
Experience installing, maintaining, troubleshooting, and repairing building mechanical systems, including HVAC, plumbing, and electrical systems.
Ability to handle stressful situations and remain calm in front of customers.
Ability to meet the physical demands of the job, including standing, walking, using hands, reaching, stooping, kneeling, crouching, crawling, climbing, balancing, and lifting or moving loads up to 75 pounds.
Ability to work around moving mechanical parts and electrical-shock risks, and occasionally in wet or humid conditions, at heights, around fumes or airborne particles and toxic or caustic chemicals, outdoors, in extreme temperatures, and around vibration.
Ability to drive a company vehicle daily and use required safety equipment, including steel-toe shoes, hearing and noise protection, a hardhat, and eye and hand protection.
Compliance with OSHA guidelines, including lock-out/tag-out and HAZCOM guidelines, and other company and customer safety initiatives.

Nice To Haves

High school diploma, degree, certification, or equivalent professional experience in landscaping, a trade such as electrical, HVAC, or plumbing, or specialty floor care.
Commercial services background is highly preferred.
Related work experience in one or more building trades.

Responsibilities

Complete preventative maintenance and repairs according to work order requirements.
Perform minor plumbing maintenance, including repairing or unclogging toilets and urinals, maintaining valve assemblies and fixtures, and servicing sensors for automatic flush kits.
Perform routine painting, carpentry, and general maintenance to keep facilities in like-new condition, including drywall repairs and paint matching.
Repair and maintain walls, floors, and doors, and perform painting and touch-up work.
Perform minor electrical maintenance permitted by state law, including repairing or replacing fixtures, switches, outlets, bulbs, ballasts, and sockets.
Complete service and asset inspections as needed.
Use a tablet, smartphone, and business systems to access and complete work orders, document services, submit service reports and quality inspection images and reports, and submit timesheets, expense reports, and purchase card logs.
Obtain materials and supplies needed to complete tasks.
Maintain a positive customer relationship and generate customer satisfaction.
Communicate consistently and promptly with customers and internal support teams.
Complete required safety and compliance training and attend weekly safety meetings.
Provide estimates for larger projects and services needed at customer sites.
Perform assigned daily repairs, emergency maintenance, and preventive maintenance.
Travel locally between properties and drive a company vehicle daily.
Perform other duties as assigned or required.