Commercial Facilities Maintenance Technician

EMCOR Facilities Services, Inc.•Garner, NC

About The Position

Responsible for delivering effective, efficient, and timely service to multiple customers within an assigned geographic territory. The technician is provided a company van and tools and travels daily between customer sites to maintain commercial properties. The role performs preventive maintenance and corrective repairs on buildings, equipment, and grounds, while maintaining face-to-face customer relationships and responding to client requirements. It uses multiple trade skills—including carpentry, plumbing, electrical, painting, roofing, and HVAC—to resolve maintenance problems.

Requirements

Two to five years of mechanical experience, including electrical, plumbing, and carpentry, or an equivalent combination of training, education, and experience.
Related work experience in one or more building trades demonstrating the ability to perform the described duties.
Applicable certifications and licenses, and a valid driver’s license in good standing.
Ability to read and comprehend instructions, including safety policies and procedure manuals.
Ability to write routine reports and correspondence and present information effectively in individual and small-group settings.
Ability to complete assigned work orders promptly and communicate work-order status through designated business processes.
Ability to use handheld devices and business systems or document-management database software, including Microsoft Office applications such as Word and Excel; Lotus Notes is also listed.
Experience installing, maintaining, troubleshooting, and repairing building mechanical systems, including HVAC, plumbing, and electrical systems.
Ability to comply with applicable building-operation and work-safety requirements and maintain knowledge of OSHA standards and company safety policies.
Ability to handle stressful situations and remain calm in front of customers.
Ability to meet the physical demands described, including standing, walking, reaching, stooping, kneeling, crouching, crawling, climbing, balancing, and lifting or moving loads up to 75 pounds.

Nice To Haves

High school diploma, degree, certification, or equivalent professional experience in landscaping, trades such as electrical, HVAC, or plumbing, or specialty floor care is preferred.
Background in the landscape, janitorial, or construction-related services industries is highly preferred.

Responsibilities

Complete preventive maintenance and repairs according to work orders and company procedures, regulatory requirements, and safety standards.
Perform minor plumbing maintenance, including unclogging toilets and drains, repairing leaks, and replacing toilet and faucet fixtures as needed.
Perform routine painting and carpentry to maintain client facilities, including repairing drywall and matching paint for a like-new appearance.
Perform minor electrical maintenance permitted by applicable state law, such as repairing or replacing fixtures, switches, outlets, bulbs, ballasts, and sockets.
Complete service and asset inspections as needed.
Use a tablet, smartphone, and business systems to access and complete work orders; document services; submit service reports and quality inspection images and reports; and submit timesheets, expense reports, and purchase card logs.
Obtain the materials and supplies needed to complete tasks.
Build a positive customer relationship, generate customer satisfaction, and maintain timely, consistent communication with customers and internal support teams.
Complete required safety and compliance training and attend weekly safety meetings.
Provide estimates for larger projects and services needed by onsite customers.
Complete assigned day-to-day, emergency, and preventive maintenance and communicate work-order status through the designated business process.
Comply with applicable codes, regulations, governmental agency requirements, company directives, OSHA standards, and company safety policies.
Travel locally between properties and drive a company vehicle daily.
Complete other duties as assigned or required.