Training Specialist

ICON plc

22d • Remote

About The Position

ICON is seeking an experienced Commercial Excellence Training Specialist to design, deliver and continuously evolve commercial training and capability programs. The role has a broad, adaptable scope, building a portfolio of enablement initiatives—including bid defense excellence, onboarding, continuous coaching and capability development—in line with changing commercial priorities.

The position establishes a consistent, high-performing approach to commercial capability building for Business Development, Operations, Therapeutic Experts and senior stakeholders. The specialist works with Business Development, Clinical Operations, Proposals, Therapeutic Experts, Learning & Development and senior leadership to maintain best-practice methodologies, training content and performance improvement frameworks, and to take on new initiatives as the commercial enablement agenda develops.

Requirements

• Significant experience in Commercial Excellence, Sales Enablement, Learning & Development, Business Development or a related function.
• Experience designing and delivering training for cross-functional teams and senior stakeholders.
• Experience implementing standardized methodologies, competency frameworks and improvement initiatives.
• Strong understanding of the clinical research industry and CRO business development lifecycle, including proposals and bid defenses.
• Ability to work across multiple concurrent initiatives and adapt quickly to shifting priorities.
• Excellent facilitation, presentation, coaching, communication and stakeholder-influence skills.
• Strong project management and analytical skills.
• Experience in a global or matrixed organization.

Nice To Haves

• Previous experience in a CRO, pharmaceutical, biotechnology or clinical research organization.
• Direct experience supporting or participating in client bid defenses.
• Knowledge of clinical trial operations, study delivery and therapeutic strategy.
• Experience establishing commercial training programs, centers of excellence or enablement platforms.
• Experience with AI-enabled coaching tools, digital or interactive learning design, or sales enablement technology such as Seismic or similar.
• Relevant qualification in Learning & Development, instructional design, organizational development or business.

Responsibilities

• Develop, implement and maintain standardized, end-to-end methodologies for priority commercial capability programs, beginning with bid defense excellence and expanding to other initiatives as agreed with leadership.
• Establish adaptable frameworks for strategy, preparation, delivery and post-activity evaluation across multiple training initiatives.
• Develop and maintain reusable playbooks, training resources, preparation tools, presentation guidelines and templates.
• Partner with commercial and operational leaders to align methodologies with client expectations, organizational capabilities and evolving business priorities.
• Drive adoption of best practices across business units, therapeutic areas and regions.

Benefits

• Competitive base salary and performance-related incentives.
• Health and wellbeing programs, including medical, dental and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programs and wellbeing resources.
• Learning and development opportunities through structured training and career pathways. Benefits may vary depending on role and location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed