Commercial Escrow Officer -Hybrid

First American•Charlotte, NC

8h•Hybrid

About The Position

First American’s National Commercial Services team provides service and support for commercial real estate transactions. The Commercial Escrow Officer establishes new commercial escrow accounts and processes escrow documents in accordance with established policies and procedures. The role handles simple and complex commercial real estate escrow transactions, serves as a neutral liaison between buyers, sellers, and lenders, and helps ensure funds and documents are managed in accordance with transaction terms and regulatory requirements. The position is hybrid, with at least three days per week in the office.

Requirements

2–4 years of escrow-related experience as an Escrow Officer.
High school diploma or equivalent.
Ability to help customers while maintaining a professional and positive attitude.
Excellent verbal and written communication with internal and external customers; ability to use different communication methods to meet customer expectations and build relationships.
Problem-solving ability, strong organizational skills, attention to detail, and ability to navigate internal and external resources to resolve issues.
Comfort working with technology and proprietary programs, and ability to adapt quickly to new software applications and technologies.
Ability to contribute to a team and work collaboratively to exceed customer expectations.

Nice To Haves

Commercial escrow experience.
Escrow officer certification may be required depending on the state.

Responsibilities

Grow and service the business by providing outstanding customer service.
Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender.
Work cross-functionally with Underwriting to monitor and mitigate company risk.
Ensure all funds are properly accounted for and disbursed in accordance with contract terms.
Complete closings by reviewing, recording, and filing documents, including preparing and distributing final closing statements and title, while adhering to delivery dates and timelines.
Prepare regular escrow account status reports for transaction parties.
Prepare legal documents for the closure of the sale.
Comply with regulatory requirements and enforce adherence to them.