Commercial Escrow Officer (Hybrid)

First American•Nashville, TN

2d•$28 - $37•Hybrid

About The Position

First American’s National Commercial Services team provides single-point service for commercial real estate transactions ranging from simple to multi-property and multi-state transactions. The Commercial Escrow Officer establishes new commercial escrow accounts and processes escrow documents in accordance with established policies and procedures. The role supports commercial real estate transactions and customer service while helping deliver solutions and results. This position is hybrid.

Requirements

2–4 years of escrow-related experience as an Escrow Officer; commercial experience is preferred.
A passion for helping customers while maintaining a professional and positive attitude.
Excellent verbal and written communication skills with internal and external customers; ability to use different communication methods to meet customer expectations and build relationships.
Problem-solving ability, strong organizational skills, attention to detail, and ability to navigate internal and external resources to resolve issues.
Escrow officer certification may be required depending on the state.
Comfort working with technology and proprietary programs, and ability to adapt quickly to new software applications and technologies.
Ability to contribute to a team and work together to exceed customer expectations.
High school diploma or equivalent.

Nice To Haves

Commercial escrow experience.

Responsibilities

Continually grow and service the business by providing outstanding customer service.
Complete simple and complex commercial real estate escrow transactions by determining requirements and serving as a neutral liaison among buyers, sellers, and lenders.
Work cross-functionally with Underwriting to monitor and mitigate company risk.
Ensure that funds are properly accounted for and disbursed in accordance with contract terms.
Complete closings by reviewing, recording, and filing documents; prepare and distribute final closing statements and title; and meet delivery dates and timelines.
Prepare regular reports on escrow account status and provide them to transaction parties.
Comply with regulatory requirements and enforce adherence to them.