Commercial Escrow Officer -Hybrid

First American•Charlotte, NC

2d•$28 - $37•Hybrid

About The Position

First American's National Commercial Services team provides service for commercial real estate transactions, including multi-property and multi-state transactions. The Commercial Escrow Officer establishes new commercial escrow accounts and processes escrow documents in accordance with established policies and procedures. The role supports commercial real estate transactions by providing customer service, coordinating with transaction parties, and helping deliver solutions and results. This position uses a hybrid work arrangement, with at least three days per week in the office.

Requirements

2–4 years of escrow-related experience as an Escrow Officer; commercial experience preferred.
Passion for helping customers while maintaining a professional and positive attitude.
Excellent verbal and written communication skills with internal and external customers; ability to use varied communication methods to meet customer expectations and build relationships.
Problem-solving ability, strong organizational skills, attention to detail, and ability to navigate internal and external resources to resolve issues.
Comfort working with technology and proprietary programs, with the ability to adapt quickly to new software applications and technologies.
Ability to contribute to a team and work collaboratively to exceed customer expectations.
High school diploma or equivalent.

Nice To Haves

Commercial escrow experience.
Escrow officer certification, if required by the state.

Responsibilities

Grow and service the business by providing outstanding customer service.
Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender.
Work cross-functionally with Underwriting to monitor and mitigate risk to the company.
Ensure all funds are properly accounted for and disbursed in accordance with the contract terms.
Complete closings by reviewing, recording, and filing documents, including preparing and distributing final closing statements and title, while meeting delivery dates and timelines.
Prepare regular reports on escrow account status and provide them to transaction parties.
Prepare legal documents for the closure of the sale.
Comply with regulatory requirements and enforce adherence to them.