Commercial Escrow Officer (Hybrid)

First American•Nashville, TN

1d•Hybrid

About The Position

First American’s National Commercial Services provides single-point service for commercial real estate transactions ranging from simple to multi-property and multi-state. The Commercial Escrow Officer joins a team focused on customer service and commercial real estate solutions. The role establishes new commercial escrow accounts and processes escrow documents in accordance with company policies and procedures. The officer handles commercial real estate escrow transactions, serves as a neutral liaison among transaction parties, works with Underwriting to monitor and mitigate company risk, and ensures funds are accounted for and disbursed according to contract terms. The role also supports timely closings, prepares and distributes closing and title documents, reports escrow account status, and complies with applicable regulatory requirements. The position is hybrid.

Requirements

2–4 years of escrow-related experience as an Escrow Officer; commercial experience preferred.
Passion for helping customers while maintaining a professional and positive attitude.
Excellent verbal and written communication skills with internal and external customers; ability to use different forms of communication to meet customer expectations and build relationships.
Problem-solving ability, strong organizational skills, attention to detail, and ability to navigate internal and external resources to resolve issues.
Escrow officer certification may be required depending on the state.
Comfort working with technology and proprietary programs, with the ability to adapt quickly to new software applications and technologies.
Ability to contribute to a team and work collaboratively to exceed customer expectations.
High school diploma or equivalent.

Nice To Haves

Commercial escrow experience.

Responsibilities

Continually grow and service the business by providing outstanding customer service.
Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender.
Work cross-functionally with Underwriting to monitor and mitigate risk to the company.
Ensure all funds are properly accounted for and disbursed in accordance with contract terms.
Complete closings by reviewing, recording, and filing documents, including preparing and distributing final closing statements and title, while adhering to delivery dates and timelines.
Prepare regular reports on escrow account status and provide them to transaction parties.
Comply with regulatory requirements and enforce adherence to those requirements.