Commercial Demand and Fulfillment Manager
About The Position
This role owns the logistical execution behind Intuitive’s da Vinci and Ion customer installations globally, including inventory replenishments and final-mile customer deliveries. It translates operational constraints, opportunities, and detailed updates into clear messaging for stakeholders across Commercial and Operations, from frontline teams to senior executives. The position leads a team of Specialists and establishes scalable processes to support reliable customer commitments. The role partners with Global Logistics, third-party logistics providers, Field Engineers, Sales, Contract Negotiators, Quality, Regulatory, and other functions. It uses KPIs, data, and predictive analytics to improve performance, supports audits and process documentation, and resolves gaps in tools and processes. The role is fully onsite in an office environment, with occasional warehouse walking and lifting, collaboration across regions and time zones, travel to warehouses or offices, and possible work outside standard business hours for critical customer deliveries.
Requirements
- BS/BA degree or equivalent experience.
- At least 5 years of experience leading people and processes.
- Experience managing capital shipments through various modes of transport to domestic and international markets.
- Exceptional communication skills, including tailoring messages to audiences at different organizational levels.
- Ability to work effectively in a rapidly changing environment and creatively solve problems to meet customer and business commitments.
- Strong relationship-building skills and ability to influence stakeholders without relying solely on formal authority.
- Proficiency and comfort with software programs such as ERP, MRP, WMS, TMS, MS Office, and BI.
Nice To Haves
- Experience in medical device, healthcare, capital equipment, or another highly regulated industry.
- Lean Six Sigma certification (Green or Black Belt).
- APICS certification (CPIM, CSCP, or CLTD).
Responsibilities
- Oversee global inventory replenishments and customer final-mile deliveries in partnership with Global Logistics counterparts, third-party logistics providers, Field Engineers, Sales, and Contract Negotiators.
- Translate detailed operational updates into context-appropriate messaging for partner functions, from frontline teams to senior leadership, including VP-level and above.
- Support internal and external audits with Quality and Regulatory teams, ensuring process documentation and discipline across the supply chain.
- Establish, refine, and measure KPIs, using data and predictive analytics to drive improvements.
- Lead, coach, and develop a team of Specialists by setting clear expectations, supporting professional development, and fostering teamwork, accountability, and continuous improvement.
- Collaborate with partner functions to resolve gaps in tools and processes that impede efficient achievement of customer and internal goals at scale.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
