Demand Fulfillment Specialist

Qnity•Circleville, OH

4d•Hybrid

About The Position

Qnity is seeking a Demand Fulfillment Specialist to serve as the central point for order prioritization, issue escalation, and customer fulfillment decisions. The role operates at the intersection of Supply Chain, Operations, Manufacturing, Customer Service, Product Management, and Commercial teams. When customer demand exceeds supply, the specialist helps set priorities, manage fulfillment risks, and drive resolution strategies that balance customer needs with business objectives. This is a hybrid position combining onsite and remote work. Onsite work is at either the Circleville, Ohio facility or the Wilmington, Delaware facility; candidates within commuting distance of either location will receive priority. Sponsorship is not available for this role now or in the future.

Requirements

Bachelor's degree in Supply Chain Management, Business, Operations, Engineering, Logistics, or a related field; an equivalent combination of education and experience may be considered.
At least 3 years of experience in supply chain planning, demand fulfillment, customer service, production planning, scheduling, order management, or a related function.
Experience managing customer orders, fulfillment commitments, inventory allocation, or supply-demand balancing activities.
Strong analytical and problem-solving skills, including the ability to assess multiple variables and make sound business decisions.
Ability to manage competing priorities in a fast-paced, dynamic environment.
Strong communication and stakeholder management skills, including the ability to influence cross-functional teams.
Experience with ERP systems such as SAP, Oracle, JD Edwards, or similar.
Proficiency in Microsoft Excel, including data analysis, reporting, and forecasting.
Ability to identify risks, escalate issues appropriately, and drive timely resolution.
Strong attention to detail and commitment to data accuracy and process compliance.

Nice To Haves

Experience in a manufacturing, chemical, semiconductor, advanced materials, or industrial environment.
APICS/ASCM certifications (CPIM, CSCP) or other supply chain certifications.
Experience supporting customer allocation and prioritization during constrained supply situations.
Knowledge of demand planning, supply planning, S&OP, inventory management, and customer fulfillment processes.
Experience working directly with commercial teams, product management, and customer service organizations.
Familiarity with root-cause analysis and continuous improvement methodologies.
Experience leading cross-functional discussions to resolve supply chain or customer fulfillment challenges.
Knowledge of customer segmentation, allocation strategies, and service level management.
Experience with supply chain analytics, reporting tools, and dashboard development.
Ability to make decisions under pressure while balancing customer needs and business objectives.

Responsibilities

Monitor and manage the open customer order book to identify fulfillment risks and supply constraints.
Prioritize customer orders in accordance with established policies, business priorities, and demand planning guidance.
Lead cross-functional discussions to resolve order fulfillment challenges and customer escalations.
Own resolution strategies for at-risk orders, including rescheduling, substitutions, partial shipments, or revised commitments.
Partner with Customer Service to ensure accurate and timely customer commitments.
Represent the voice of the customer while balancing operational realities, inventory availability, and business objectives.
Coordinate with Manufacturing, Planning, Operations, Product Management, and Commercial teams to resolve supply and fulfillment issues.
Execute customer segmentation and allocation strategies during constrained supply situations.
Analyze fulfillment challenges and provide root-cause feedback to improve processes and reduce recurring issues.
Maintain order integrity and data accuracy within ERP and planning systems.
Communicate decisions, risks, and priorities clearly to stakeholders across the organization.
Identify emerging risks and escalate issues before they affect customer commitments.