Commercial Cleaning Site Manager [s]

CBRE Government & Defense Services•Burnsville, MN

15h•$72,000 - $120,000

About The Position

As a CBRE Government & Defense Services Cleaning Manager, you will implement strategic direction for onsite cleaning operations. You will oversee cleaning operations, ensuring high standards of cleanliness and safety while managing staff and resources effectively. The role includes formal employee supervision, coordinating daily team activities and work schedules, planning cleaning operations, training and developing staff, supporting the business and clients on service and contractual matters, managing feedback and complaints, approving payroll, maintaining labor levels, auditing the site, and ensuring quality performance measures are met. The manager leads by example, promotes CBRE GDS values, applies knowledge of how the discipline integrates with others, and resolves day-to-day and moderately complex issues. The position requires a bachelor’s degree or an equivalent combination of education and experience, and 3–5 years of job-related experience, including relevant commercial cleaning or facilities operations experience and at least two years supervising staff. Preferred qualifications include Microsoft certifications and relevant maintenance, safety, or facilities operations certifications. The work environment may involve cleaning chemicals, noise, wet floors, and varying indoor and outdoor conditions. The schedule follows site operations and may include early mornings, evenings, weekends, and on-call emergency or staffing-gap response. The role has physical requirements including stooping, standing, walking, climbing stairs, and lifting or carrying loads of 50 pounds or more. The stated base salary range is $72,000–$120,000. The position may be eligible for benefits including medical, well-being, financial planning, and short-term incentive benefits. Pre-employment substance abuse testing is performed. Due to federal contract compliance requirements, the position may be filled only by U.S. Persons.

Requirements

Bachelor’s degree, or a combination of experience and education in lieu of a degree.
3–5 years of job-related experience.
Relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
Knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
Ability to meet physical requirements including stooping, standing, walking, climbing stairs, and lifting or carrying loads of 50 pounds or more.
Ability to work a schedule that follows site operations, including early mornings, evenings, weekends, and on-call response to emergencies or staffing gaps.

Nice To Haves

Microsoft certifications.
Relevant certifications in maintenance, safety, or facilities operations.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.

Responsibilities

Provide formal employee supervision, conduct performance evaluations and coaching, and oversee recruiting and hiring.
Coordinate and manage daily team activities, establish work schedules, assign tasks, cross-train staff, and track staff and department deadlines.
Plan and implement best practices and innovations in cleaning and operational practices.
Plan cleaning operations in advance, including periodic tasks, with clear schedules and sign-off confirming duties and tasks are complete.
Train and develop the team to establish good working practices.
Provide professional support to the business on service-related matters and to clients on contractual matters.
Manage cleaning feedback and complaints through to resolution.
Approve payroll and maintain labor levels to achieve department cost savings.
Conduct daily site audits to ensure cleanliness and a safe environment.
Ensure quality performance measures (KPIs/SLAs) are met and resolve non-compliance professionally with clear plans and next steps.
Model behaviors consistent with CBRE GDS values and influence parties with shared interests to reach agreement.
Apply knowledge of the discipline and its integration with others to meet team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues.