Commercial Cleaning Area Manager [s]
About The Position
As a CBRE Government Services Commercial Cleaning Area Manager, you will lead custodial operations across multiple client sites within an assigned region, typically five to 10 locations in a single metropolitan area. You will set the operating standard for the region, manage site supervisors and leads, own the region’s budget and labor plan, and serve as the senior point of contact for client leadership at every site. Most of your time will be spent in the field, moving between locations to audit quality, coach teams, and resolve issues before they reach the client. Work is performed across multiple client sites in the assigned region, with regular travel between locations. The role involves exposure to cleaning chemicals, noise, wet floors, and varying indoor and outdoor conditions. The schedule follows site operations and includes early mornings, evenings, weekends, and on-call response to emergencies or staffing gaps. Local and regional travel between sites may be up to 50%. The position requires a bachelor’s degree, or an equivalent combination of experience and education, and at least five years of job-related experience. Relevant commercial cleaning or facilities operations experience, including at least two years supervising staff, is required. A valid driver’s license and acceptable driving record are required for daily travel between sites.
Requirements
- Bachelor’s degree, or a combination of experience and education in lieu of a degree.
- At least five years of job-related experience.
- Relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
- Valid driver’s license with an acceptable driving record; required for daily travel between sites.
- Reliable transportation is required.
- Ability to fulfill the physical requirements of the role, including stooping, standing, walking, and climbing stairs.
- Ability to lift or carry heavy loads of 50 lbs. or more.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
- Knowledge of Microsoft Office products such as Word, Excel, and Outlook.
- Extensive organizational skills and a strong inquisitive mindset.
Nice To Haves
- Multi-site or area-level responsibility experience.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
- Microsoft certifications.
- Relevant certifications in maintenance, safety, or facilities operations.
Responsibilities
- Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
- Establish regional operating standards, staffing models, work schedules, and task calendars, and hold site leadership accountable for execution.
- Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
- Maintain adequate staffing coverage across locations through workforce planning and cross-training.
- Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
- Conduct quality audits, monitor KPIs and SLAs, and ensure corrective actions are implemented and closed.
- Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
- Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
- Ensure safety and compliance requirements are followed across assigned locations, including incident investigation and reporting.
- Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
- Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
- Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
- Identify and resolve complex operational issues affecting multiple sites.
Benefits
- Medical benefits
- Well-being benefits
- Financial planning benefits
- Short-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
