Commercial Cleaning Area Manager [s]

CBRE Government & Defense Services•Rockford, IL

6h•$72,000 - $120,000•Onsite

About The Position

As a CBRE Government Services Commercial Cleaning Area Manager, you will lead custodial operations across multiple client sites within an assigned region, typically five to 10 locations in a single metropolitan area. You will set regional operating standards, manage site supervisors and leads, own the region’s budget and labor plan, and serve as the senior point of contact for client leadership at each site. The work is primarily field-based, with travel between locations to audit quality, coach teams, and resolve issues. The position involves formal staff supervision, workforce and budget planning, client relationship management, quality and compliance oversight, and standardizing operations across sites. Work takes place at multiple client locations, with exposure to cleaning chemicals, noise, wet floors, and varying indoor and outdoor conditions. The schedule follows site operations and may include early mornings, evenings, weekends, and on-call responses to emergencies or staffing gaps. Up to 50% local and regional travel is required; a valid driver’s license and reliable transportation are required. The base salary range is $72,000–$120,000. The position may also be eligible for competitive benefits, including medical, well-being, financial planning, and short-term incentive benefits. Due to federal contract compliance requirements, the role may be filled by U.S. Persons only.

Requirements

Bachelor’s degree, or a combination of experience and education in lieu of a degree.
Minimum of 5 years of job-related experience.
Relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
Valid driver’s license with an acceptable driving record; required for daily travel between sites.
Reliable transportation for travel between sites.
Knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Ability to fulfill the role’s physical requirements, including stooping, standing, walking, climbing stairs, and lifting or carrying loads of 50 lbs. or more.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
Strong organizational skills and an inquisitive mindset.

Nice To Haves

Multi-site or area-level responsibility.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
Microsoft certifications.
Certifications in maintenance, safety, or facilities operations.

Responsibilities

Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
Establish regional operating standards, staffing models, work schedules, and task calendars, and hold site leadership accountable for execution.
Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
Maintain adequate staffing coverage across locations through workforce planning and cross-training.
Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
Conduct quality audits, monitor KPIs and SLAs, and ensure corrective actions are implemented and closed.
Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
Ensure safety and compliance requirements are followed across assigned locations, including incident investigation and reporting.
Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
Lead by example and model behaviors consistent with organizational values while influencing stakeholders to achieve business objectives.
Identify and resolve complex operational issues affecting multiple sites.