Commercial Branch Service Manager

Orkin LLC • Roswell, GA

12d

About The Position

Orkin’s Service Manager leads a high-performance service team and ensures quality control and outstanding service for business and residential customers. The role combines technical knowledge, interpersonal skills, and empathetic customer service to build trust and exceed customer expectations. After completing paid training, the manager leads the service operation, develops and motivates Orkin Pros, and supports business growth, safety, and community service projects. The position includes field work and route-based assignments, with customer and employee engagement.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Ability to work independently in the field, manage route-based assignments, and interact with customers in businesses and homes.
• Ability to meet physical job requirements and safely perform the job duties, with or without accommodations.
• Safely use a ladder within the manufacturer’s weight capacity.
• Occasionally lift and carry up to 50 pounds.
• Safely access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Wear personal protective equipment, which sometimes requires an OSHA-compliant respirator.
• Willingness to work in different types of weather conditions.

Nice To Haves

• Sales experience.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to provide excellent service while prioritizing safety.
• Conduct oneself professionally and with integrity when working with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Starting salary of $55,000 to $75,000 with bonus potential.
• Company vehicle with gas card.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED