Commercial and Industrial - Energy Advisor I

Franklin Energy•Detroit, MI

About The Position

This position provides energy-efficiency services and advice directly to homeowners, landlords, building owners, and other utility customers. The Energy Advisor coordinates programs, recommends modifications to electric and gas systems, and explains the efficiency improvements customers can achieve. The role combines field work with office time and requires travel of less than 50%.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience; a technical school degree combined with demonstrated electric or gas utility-field experience may be considered.
1–2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related work.
Previous customer service, sales, or marketing experience.
Self-motivated and organized, with the ability to prioritize workload.
Flexibility to handle a wide variety of work at a fast pace and adapt to changing program conditions.
Proficiency in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Strong data-entry skills, including entering information into tracking systems and databases.
Effective verbal and written communication with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel less than 50%.

Nice To Haves

Previous energy-efficiency and/or energy-modeling experience.

Responsibilities

Direct installation of energy-saving products as directed by program management.
Follow organizational and utility-client safety requirements.
Promote energy-efficiency programs to customers, trade allies, and program stakeholders within the assigned territory.
Follow the company’s sales process, including outbound calls to existing customers and business-to-business outreach to develop new customers.
Manage field time through visits with customers, trade allies, and program stakeholders.
Develop and deliver presentations to raise awareness of programs and promote energy efficiency.
Respond to customer inquiries and concerns by phone, electronically, and in person, helping move projects toward completion.
Work with utility customers on energy efficiency and their business activities.
Identify and document on-site opportunities; prepare written energy-efficiency summaries for customers and the client or Program Manager, and provide follow-up as required.
Discuss technical elements of energy-consuming equipment, including lighting, HVAC, hot-water systems, building and pipe insulation, and air sealing.
Enter and manage project information in spreadsheets and databases to determine energy savings, collaborating with Energy Engineers as required.
Maintain a professional appearance and behavior as a representative of the organization and utility.
Build rapport and initiate conversations with customers on site and virtually about facility energy use.
Collaborate as part of a team and contribute to continuous improvement of operations.
Assist the Program Manager with training new team members.
Lead presentations promoting energy-efficiency programs to targeted groups.
Assist customers with the rebate application process.
Perform other duties as assigned.