Commercial Accounts Program Manager

OPENLANE

1d•Remote

About The Position

OPENLANE is seeking a Commercial Accounts Program Manager for its Canada Inspections team. The role manages B2B client relationships and advocates for commercial account partners’ technical and operational needs while supporting inspection services, technical data integrations, and operational excellence. The position leads client meetings and collaborates with Product, IT, and Operations teams to deliver high-quality service. It is remote, with Toronto/GTA preferred.

Requirements

At least 3 years of account management experience.
At least 3 years of automotive industry experience.
Bachelor’s degree or equivalent industry experience.
Proven ability to manage B2B account partnerships, client onboarding, and SLA/KPI monitoring.
Strong understanding of B2B data integrations, APIs, SaaS, and PaaS.
Exceptional verbal and written communication, presentation, and analytical skills.

Nice To Haves

Proficiency in Google Workspace and Salesforce CRM.
Background in automotive inspection technologies or remarketing services.
Experience working directly with Product and IT engineering teams to prioritize development items.

Responsibilities

Serve as the primary point of contact and advisor for assigned client partnerships regarding inspection services.
Lead client meetings for onboarding and implementation, business reviews, SLA updates, and technology or inspection demonstrations.
Maintain, monitor, and report accurate monthly SLA metrics and KPIs, using data to support forecasting and service enhancements.
Work with Operations, Product, and IT teams to translate client technical requirements into actionable development items.
Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements.
Provide executive leadership with strategic feedback and market intelligence on client trends, industry changes, and service opportunities.
Respond professionally and promptly to internal and external client requests by phone, video conference, and email.

Benefits

Medical, dental, and vision benefits; employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.