Key Accounts Program Manager

ORR Protection•Louisville, KY

14h•Remote

About The Position

The Key Accounts Program Manager provides strategic leadership and performance oversight across enterprise accounts, serving as a trusted partner to stakeholders in installation, service, sales, design, and field solutions. The role is primarily accountable for installation project execution, while aligning cross-functional teams, optimizing processes, and supporting the sustained health and long-term growth of client relationships. The manager oversees programs and projects for enterprise clients in the National Accounts group and serves as the primary client contact. The position manages project scope, schedule, budget, communications, costs, forecasts, and changes, coordinating regional project resources to deliver work on time, to contractual standards, and within budget. It also promotes safety and quality requirements, identifies and addresses project risks, and maintains client progress updates. The role requires understanding product lines and applications, as well as ongoing training relevant to project management. Work is typically performed from a remote home office, with occasional travel to customer or job sites and visits to industrial facilities. The schedule allocation is approximately 50% project installation workflow, 20% customer maintenance, 20% support activities outside installation projects, and 10% sales support.

Requirements

Post-secondary education in a related technical or business field.
Five years of project management experience in fire protection or a comparable industry.
Experience managing, leading, training, and developing a team, including service technicians and project coordinators.
Professional Project Management Certification required.
Understanding of complete project management concepts.
Strong understanding of life safety workflows.
Strong understanding of technology and codes specific to the life safety industry.
Ability to coordinate cross-functional departments and individuals.
Strong written and verbal communication skills.
Ability to organize, maintain, and analyze data and make strategic decisions based on it.
Ability to control and manage costs using basic accounting and finance principles.
Strong computer aptitude.
Excellent customer service and support skills.
Ability to act as a liaison between the organization and its customers while maintaining equitable relationships and holding all parties accountable.
Ability to thrive in fast-changing environments.
Ability to assess situations impartially and organize and lead cross-functional team meetings to overcome obstacles while maintaining team alignment.
Pass a drug screen, background check, and motor vehicle report.
Occasional extended walking or standing, stooping, or bending is required.

Responsibilities

Ensure associates embrace the safety culture and comply with safety initiatives.
Implement and review Job Safety Analyses as field conditions dictate; ensure daily JSAs are completed.
Follow company and customer safety protocols and communicate requirements to associates and subcontractors.
Track and control project costs to support gross margin objectives.
Forecast revenue generation and project completion schedules.
Manage scope and schedule changes, analyzing effects on schedules, resources, costs, and sell price.
Manage programs and projects for enterprise clients in the National Accounts group.
Manage client relationships and act as the primary point of contact.
Manage project scope, schedule, budget, and communications for successful installation work.
Coordinate regional project resources to complete projects on time, to contractual standards, and within budget.
Provide proactive communications and progress updates to clients for active projects.
Identify risks and implement corrective measures before, during, or after risks are identified.
Follow the company quality system and ensure associates adhere to it.
Manage multiple projects simultaneously.
Work with internal functions and customers to agree on initial project approaches and schedules and on changes.
Understand product-line and application technical aspects to make informed management decisions.
Receive training on applicable products and skills that support project management abilities.
Perform other duties as assigned.