Program Manager, Key Accounts - Nashville, TN

WM•Nashville, TN

1d•Remote

About The Position

The Program Manager, Key Accounts provides high-level customer service and account management for large accounts with minimal growth opportunities, focusing on customer retention. The role covers the Nashville area and is primarily work from home, but candidates must live in the territory and be available to visit customers in person when needed. Prior outside or field sales experience in a B2B setting is preferred.

Requirements

Bachelor's degree (accredited) in Sales, Marketing, Business Administration, or a similar area of study; alternatively, a high school diploma or GED (accredited) and four years of relevant work experience.
Two years of relationship management experience in the environmental, waste, or related service industry, in addition to the education requirement.
Must live in the Nashville territory.

Nice To Haves

Prior outside or field sales experience in a business-to-business (B2B) setting.

Responsibilities

Provide exceptional customer service to large accounts.
Handle after-hours calls and bid work.
Conduct site visits and waste audits, and address safety concerns.
Manage highly transactional accounts.
Establish and maintain a high level of customer satisfaction.
Communicate with customers and work to resolve unique customer issues.
Increase revenue and profitability by executing retention plans that improve customers’ service and/or profitability.
Match WM services with customer needs by demonstrating knowledge of customers, pricing, and competition.
Communicate pricing and service strategies effectively.
Proactively engage other WM business opportunities and refer them internally as appropriate.
Propose customer solutions that comply with applicable local, state, and federal regulations.
Update and secure customer service agreements.
Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools.