Program Manager, Key Accounts - Nashville, TN

Waste Management, Inc. (WM) • Nashville, TN

2d • Hybrid

About The Position

The Program Manager, Key Accounts provides high-level customer service and account management for large accounts with minimal growth opportunities. The role focuses on retaining existing customers, managing highly transactional accounts, maintaining customer satisfaction, and identifying ways to improve customer service and profitability. The position covers the Nashville area and is mostly work from home, but the employee must live in the territory and visit customers in person when needed.

Requirements

• Bachelor’s degree (accredited) in Sales, Marketing, Business Administration, or a similar area of study; alternatively, a high school diploma or GED (accredited) and four years of relevant work experience.
• Two years of relationship management experience in the environmental, waste, or related service industry, in addition to the education requirement.
• Must live in the Nashville territory and be able to visit customers in person when needed.
• Must have or be willing to obtain a REAL ID or TSA-approved alternative if needed for business air travel or access to federal property.

Nice To Haves

• Prior outside or field sales experience in a B2B setting is preferred.

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits and waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicate about and work to resolve unique customer issues.
• Increase revenue and profitability by executing retention plans that improve customers’ service and/or profitability.
• Match WM services with customer needs using knowledge of customers, pricing, and competition; communicate pricing and service strategies; pursue other WM business opportunities and refer internally as appropriate.
• Propose customer solutions that comply with applicable local, state, and federal regulations.
• Update and secure customer service agreements.
• Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools.

Benefits

• Medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Competitive total compensation package; benefits may vary by site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level