Commercial Account Manager - Austin/San Antonio, TX

Milliken and Company•New Braunfels, TX

25d

About The Position

Milliken Flooring is seeking a Commercial Account Manager for the Austin and San Antonio territory. The role focuses on contract sales, preferably in the contract carpet industry, and requires knowledge of the local architecture and design (A&D) industry, including specifying and selling through that segment. The account manager will also develop annuity business with end users and build strategic relationships with key decision makers. The role involves evaluating and prioritizing complex projects, adapting to changing situations, and using strong listening and communication skills to identify customer needs and encourage specification and purchase of Milliken flooring products. Flexible hours may be needed to strengthen relationships and secure specifications on priority projects. The successful candidate will meet revenue and growth goals; develop and execute sales and marketing strategies across A&D, end-user, and dealer accounts; maintain account-level sales strategies; promote the company brand; support dealer-channel strategies; manage day-to-day accounts; identify winnable projects and maintain a sales pipeline; and participate in industry trade organizations. The position is based in the Austin or San Antonio market area and involves travel of up to 20% within and outside the territory.

Requirements

Bachelor of Science or Bachelor of Arts degree.
At least 3 years of direct industry sales experience.
Ability to travel up to 20% within and outside the assigned territory.
Located in the Austin or San Antonio market area.
Well-developed communication and execution management skills.
Self-starter with experience working from a home office with limited supervision.
Very strong personal presence and interpersonal skills.
Comfort interacting with a wide variety of customers, from technical to non-technical.
Strong understanding of the design process.
Ability to lift and move flooring materials weighing up to 40 pounds.
Strong listening and communication skills.
Ability to work flexible hours when needed.

Nice To Haves

Knowledge of the contract carpet industry.
Comprehensive knowledge of the local A&D industry and ability to specify and sell through this segment.
Experience seeking and developing annuity business with end users.
Evidence of strategic relationships with key decision makers in the territory.
Ability to assess, prioritize, navigate, and adapt quickly to complex situations in key projects.
Ability to work effectively on a team through constant communication, shared vision, and a common market goal.
Excellent communication skills, including scripting presentations and public speaking.
Strength in planning, organization, time management, and attention to detail.
Effective use of technology, including social media platforms, PowerPoint, and CRM.

Responsibilities

Meet and exceed assigned revenue and growth goals.
Develop, plan, and execute sales and marketing strategies within assigned A&D, end-user, and dealer accounts.
Develop and maintain a detailed sales strategy for each target to support retention and penetration and gain targeted market share within specified segments.
Promote the Company brand in the marketplace.
Support commercial dealer channel strategies and relationships to maximize contracting opportunities and market coverage.
Manage all aspects of day-to-day account management.
Identify winnable projects and fill and maintain a workable sales pipeline.
Participate in industry trade organizations, such as IIDA and IFMA.
Build and strengthen relationships with key decision makers and secure specifications on priority projects.
Identify customer needs and encourage customers to specify and purchase Milliken flooring products.