Commercial Account Manager

Sightline Applications LLC • Hood River, OR

30d • $85,000 - $115,000 • Onsite

About The Position

The Commercial Account Manager is responsible for managing and growing a portfolio of customers by developing relationships, identifying expansion opportunities, and driving renewals. This role serves as the primary point of contact for assigned accounts, collaborating cross-functionally to ensure customer success while achieving sales team targets.

Requirements

• Bachelor’s degree in business, engineering, or related field.
• 2-4+ years of demonstrated experience in technical sales or account management experience, preferably in the Aerospace sector.
• Excellent written and spoken communication skills.
• Experience using an ERP or CRM system, NetSuite preferred.
• Must be authorized to work in the United States on a full-time basis.
• Must be able to work in person at our Hood River or Portland Oregon offices.

Responsibilities

• Manage and grow assigned customer accounts, serving as primary point of contact to understand their technical requirements and business needs.
• Build and maintain long-term customer relationships through regular engagement and account reviews to drive customer retention, satisfaction, and overall account health.
• Identify, develop, and execute growth and expansion opportunities within existing accounts. Partner with Strategic Account Managers and Business Development team to support account strategy and opportunity execution.
• Manage the sales lifecycle from opportunity generation through order fulfillment, including identifying and developing sales opportunities, generating quotations and proposals, responding to product requests and RFQs, providing timely customer follow-up, entering and managing Sales Orders (Sos), and actively managing customer backlog and delivery expectations.
• Provide product, application, and commercial guidance to customers.
• Collaborate with engineering or product teams to customize or refine solutions as necessary. Develop tailored solutions, integrating technical knowledge with product offerings.
• Maintain accurate CRM, opportunity, forecast, and account records to support accuracy of revenue growth, bookings attainment, and forecast accuracy.
• Continuously improve technical knowledge and stay current with product updates or changes, serving as a technical and commercial resource for customers and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level