Commercial Account Manager
About The Position
Reachdesk is seeking a Commercial Account Manager to join their growing team. This role focuses on retention and growth within a portfolio of existing customers, involving renewals, expansion, and strategic account growth. Success requires strong commercial judgment, problem-solving skills, and the ability to identify and capitalize on revenue opportunities. The Commercial Account Manager will help customers maximize value from the Reachdesk platform by addressing challenges, solving problems, and coordinating with internal teams to achieve positive customer outcomes. The ultimate goal is to enhance long-term customer value by understanding customer business objectives, aligning them with Reachdesk's capabilities, and delivering measurable results.
Requirements
- 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
- Sales, SDR/BDR, or account executive experience strongly preferred
- Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
- Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
- Track record of creating pipeline and generating new opportunities within existing accounts
- Strong commercial judgment and problem-solving ability
- Proven ability to build executive-level relationships across complex organizations
- Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
- Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment
Responsibilities
- Own retention, renewals, and growth across a portfolio of existing customers
- Build strong, multi-threaded relationships across key stakeholders and decision-makers
- Drive upsell, cross-sell, and expansion opportunities within existing accounts
- Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
- Lead renewal and commercial conversations, including pricing, terms, and negotiation
- Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
- Identify customer challenges early and work cross-functionally to solve them
- Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
- Maintain strong forecasting discipline and pipeline visibility across your book of business
- Represent Reachdesk with confidence and professionalism in executive-level discussions
Benefits
- Competitive salary with generous stock options
- 401(k) with employer match
- Medical, dental & vision insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
