Commercial Account Manager

IMA Financial Group•Portland, OR

1d•Hybrid

About The Position

The Commercial Account Manager serves as the primary day-to-day contact for client requests within their assigned book of business, focusing on Mid-Market or Emerging accounts. This role operates under the direction of the Account Executive, preparing or delegating the preparation of renewal materials such as premium and loss summaries, exposures, coverage comparisons, and premium and rate information. The position involves partnering with the Account Executive on client interactions, negotiations, technical analysis, and program design, as well as supporting new client onboarding. A key aspect of the role is developing the ability to anticipate problems through client or underwriter communications and industry changes. The Commercial Account Manager will also create marketing submissions using the client workbook, manage negotiations with carriers, receive and review quotes for accuracy and desired coverages, terms, and pricing, and generate proposals. Additionally, this role involves receiving policies, sending instructions to the applicable Center of Excellence (COE), keeping the COE informed of changes during negotiations, and potentially processing policies. Other duties include performing premium allocations, preparing surplus lines templates, preparing and approving Certificate of Insurance templates, issuing on-demand certificates, conducting basic contract reviews, processing policy endorsements, resolving coverage and premium discrepancies, and handling audits on expired or non-renewed policies.

Requirements

Ability to work within AMS and maintain data completeness standards.
3+ years of P&C experience, preferably within the middle market Account Management space.
Ability to work independently.
Ability to build underwriter and client relationships.
Ability to delegate to appropriate parties when necessary.
Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel).
Some travel required (up to 20% depending on book of business & industry).
Strong communication skills both written and verbal.

Nice To Haves

Holds or is pursuing general insurance designation (preferred).

Responsibilities

Serves as the day-to-day contact for all client requests within a book of business (primarily Mid-Market accounts OR Emerging accounts) with direction from the Account Executive.
Prepares (or delegates where applicable) all relevant renewal materials (Premium & loss summary, exposures, coverage comparison, premium & rate, etc.).
Partners with AE on client interactions, negotiations, technical analysis, and program design.
Supports AE with new client onboarding.
Building ability to anticipate problems through client or underwriter communications or industry changes.
Using the client workbook, and under the direction of the Account Executive, creates the marketing submission and manages ongoing negotiates with carriers.
Receives quotes, reviews for accuracy and desired coverages, terms, pricing from submission, generates and populates the proposal, and sends to Account Executive for completion/review.
Receives policies, sends instructions to the applicable COE, and keeps COE abreast of any changes that occur during negotiations with ability to process the policy if needed.
Performs premium allocations, surplus lines template preparation, Certificate of Insurance request template preparation & master approval, on-demand certificates, basic contract reviews, policy endorsements, resolving coverage and premium discrepancy issues, and audits on expired and/or non-renewed policies.