Commercial Account Manager

Clari + Salesloft

10h•$50,000 - $65,000•Remote

About The Position

At Clari / Salesloft, our Commercial Account Managers are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing sales team and will be our boots-on-the-ground solution to building personal relationships and making our customers successful. We believe that the most successful sellers have a passionate and supportive team behind them. This is a fully remote opportunity and can be worked from any location in the United States. We are seeking a results-oriented, motivated, and strategic Commercial Account Manager. You are a growth-minded advocate who is laser-focused on deepening and expanding relationships within our existing customer base. You don’t just manage accounts; you hunt for untapped potential, identifying new use cases and scaling our footprint across organizations. Specifically, you will play a pivotal role in helping us become an anchor technology company by securing high-value renewals and winning expansion deals that propel you past your quota. If you’re passionate about sales technology, obsessed with delivering a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then this is the career path for you!

Requirements

2-3 years of proven relationship building & closing experience in a SaaS environment
Experience establishing strategic C-level relationships
Ability to run a full sales lifecycle, start to finish, within the SMB segment
Experience executing detailed product presentations and web demonstrations of our software capabilities to C-level executives, directors, and sales managers
Adept at identifying and utilizing internal resources (Sales Engineers, Customer Success, Support etc.) to build Clari / Salesloft brand awareness, assist in sales cycles, and close deals.
Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me.’
Superb listening skills; you must understand objections and defeat them by turning sceptics into ecstatic new customers
High level of empathy - it’s important for our AM’s to be a good person to peers and prospects.
Experience managing, expanding, and renewing customer relationships.
Consistent overachievement of quota and revenue goals.
Proven ability to make strong connections and overcome rejection to achieve results.
Demonstrated ability to conduct compelling on-site and virtual presentations to C-Level executives.

Responsibilities

Serving as the primary point of contact and ultimate owner of the account relationship, managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process.
Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities within your install base to expand your total book of business. Actively hunt for opportunities to introduce additional products or seat expansions to existing customers, maximizing the lifetime value (LTV) of your portfolio.
Developing and executing success plans for high-value accounts to ensure long-term alignment between their business goals and our solutions.
Monitoring account health and usage patterns to identify potential churn risks early, implementing "save" strategies to protect existing recurring revenue.
Cultivating ties with VPs, C-suite executives and key stakeholders to move beyond a vendor relationship and become a trusted business advisor.
Provide leadership with accurate monthly, and quarterly revenue forecasts for both net new bookings and churn.
Staying up to date of industry trends and competitor movements to effectively position our value proposition against market alternatives.
Partnering with Customer Success, Product, and Support teams to resolve complex client issues and ensure seamless post-sale transitions.
Partnering with Renewal Account Managers to streamline the execution of long-tail, lower-spend accounts, while simultaneously identifying and "cherry-picking" growth potential within that book to migrate into higher-value tiers.