Commercial Account Manager

Reachdesk Ltd•Philadelphia, PA

4d•$160,000 - $200,000

About The Position

Reachdesk is hiring a Commercial Account Manager in the U.S. to own retention and growth across a portfolio of existing customers. This commercially oriented account management role focuses on renewals, expansion, and strategic account growth, including prospecting within the account portfolio. The successful candidate will use commercial judgment and problem-solving to turn customer needs into revenue opportunities. They will help customers realize value from Reachdesk by identifying challenges early, coordinating cross-functional teams, and aligning platform capabilities with customers’ business objectives to deliver measurable outcomes.

Requirements

At least 5 years of experience in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
A proven track record of renewing, retaining, and growing revenue.
Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business.
A track record of creating pipeline and generating new opportunities within existing accounts.
Strong commercial judgment and problem-solving ability.
Proven ability to build executive-level relationships across complex organizations.
Strong written, verbal, and analytical skills, including the ability to explain and simplify complex concepts.
Highly self-motivated and organized, with the ability to manage multiple priorities in a fast-paced, innovative environment.

Nice To Haves

Sales, SDR/BDR, or account executive experience.
Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion.

Responsibilities

Own retention, renewals, and growth across a portfolio of existing customers.
Build strong, multi-threaded relationships with key stakeholders and decision-makers.
Drive upsell, cross-sell, and expansion opportunities within existing accounts.
Prospect within the book of business to expand Reachdesk’s contractual opportunities across teams, departments, and use cases.
Lead renewal and commercial conversations, including pricing, terms, and negotiation.
Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
Identify customer challenges early and work cross-functionally to solve them.
Coordinate internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes.
Maintain forecasting discipline and pipeline visibility across the book of business.
Represent Reachdesk confidently and professionally in executive-level discussions.