Commercial Account Manager - Sandy, OR | Dick Hannah Dealerships

Dick Hannah Ford • Sandy, OR

17d

About The Position

Dick Hannah Ford is seeking an experienced, results-driven Commercial Account Manager to help lead and grow its commercial fleet sales operations. The role develops and maintains relationships with government agencies, commercial businesses, leasing companies, utilities, and other fleet customers to increase vehicle sales and service opportunities. It oversees the fleet sales process from prospecting and bidding through vehicle ordering, delivery, and payment follow-up, combining sales and business development skills with operational discipline and customer service.

The position manages commercial account development, fleet sales operations, customer relationship records, sales forecasts, and performance indicators. It also coordinates vehicle orders, deliveries, trades, inventory, and vehicle disposition and replacement opportunities. The Commercial Account Manager works with dealership management and other departments, supports team development, and helps improve operational efficiency, customer satisfaction, sales growth, and profitability.

Dick Hannah Dealerships describes itself as a family-run business established in 1949, guided by the values of Family, Integrity, Respect, and Purpose. The company states that it is an equal opportunity employer and prohibits discrimination and harassment on the bases listed in the posting.

Requirements

• Experience in fleet sales, commercial vehicle sales, automotive retail, or business-to-business sales.
• Strong relationship-building, prospecting, negotiation, and account management skills.
• Excellent written and verbal communication skills, including active listening.
• Ability to interpret written, verbal, and scheduling instructions.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently, remain self-motivated, and manage time effectively.
• Computer proficiency, including Microsoft Word, Outlook, and advanced Excel.
• Ability to learn and use manufacturer systems and dealership software.
• Positive attitude and collaborative, team-oriented approach.
• History of community involvement and professional relationship building.
• Ability to develop and implement processes that improve operational performance.

Responsibilities

• Develop and maintain relationships with federal, state, and local government agencies, municipalities, utilities, commercial businesses, and leasing companies.
• Identify, solicit, and develop new commercial fleet accounts.
• Pursue government and commercial business through competitive bidding processes.
• Maintain and grow existing fleet relationships and identify opportunities to expand account penetration.
• Coordinate with dealership departments to support fleet customers and maximize sales and service opportunities.
• Manage the fleet sales process from prospecting and vehicle specifications through ordering, delivery, and payment follow-up.
• Ensure fleet vehicles are delivered accurately, professionally, and on schedule.
• Coordinate national and local courtesy deliveries, including providing vehicle specifications and order information.
• Provide out-of-stock vehicle solutions for fleet accounts and local leasing companies in coordination with the General Sales Manager.
• Assist with new-vehicle ordering and manufacturer-related processes.
• Coordinate and facilitate dealer trades.
• Monitor inventory levels and inventory turn to support efficient operations and profitability.
• Follow up on payments for delivered fleet, lease company, and commercial account vehicles.
• Provide the General Manager and General Sales Manager with monthly forecasts for fleet car and truck deliveries.
• Monitor sales volume, gross profit, F&I production, and other key performance indicators.
• Develop, maintain, and manage a B2B-style sales funnel for target fleet and commercial accounts, tracking each company's buying cycle and sales pipeline.
• Provide monthly reporting on account status, sales opportunities, anticipated purchasing timelines, and planned action items for each target company.
• Maintain accurate, organized, and up-to-date B2B CRM records by customer company, including orders, fleet details, purchasing history, vehicle preferences, communications, key dates, expectations, next steps, and follow-up commitments.
• Manage fleet vehicle disposal and replacement opportunities when customers retire vehicles from service.
• Evaluate and coordinate vehicle disposition strategies, including dealer trade-ins, wholesale auctions, and remarketing channels, to maximize vehicle value and support customer needs.
• Work proactively with fleet customers to identify replacement vehicle opportunities and maintain account relationships.
• Develop, document, and maintain standardized department processes and process maps.
• Assist with onboarding new employees and establishing manufacturer system logins.
• Participate in management meetings as requested.
• Identify opportunities to improve efficiency, customer satisfaction, sales growth, and departmental profitability.
• Help recruit, train, and develop a diverse, high-performing team.
• Work collaboratively with dealership management and other departments.
• Demonstrate initiative, accountability, and commitment to departmental goals.
• Maintain a professional appearance and represent Dick Hannah Dealerships positively within the business community.

Benefits

• Competitive compensation with significant earning potential; expected annual income of $160,000+.
• Annual base salary of $48,000 and commission opportunity of 10% of fleet gross profit.
• Additional income opportunities for the sale of F&I products.
• Medical, dental, and vision insurance options.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life insurance.
• Short-term and long-term disability coverage.
• Comprehensive 401(k) retirement plan.
• Health benefits begin the first month after 60 days of full-time employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed