Commercial Account Executive

Marsh McLennan•San Antonio, TX

About The Position

The Commercial Account Executive manages larger and more complex client insurance programs than an Associate Account Executive, using the agency management system and coordinating work performed directly or through Account Managers and external resources. The role serves as a point of contact for Producers, clients, carriers, vendors, and other service partners; maintains client relationships; helps guide clients on insurance matters; and manages account deadlines, renewals, receivables, billing, documentation, and quality control. It also contributes technical insurance expertise, client service, and team support, including delegating work and helping train Account Managers.

Requirements

Texas Property and Casualty agent license preferred.
Bachelor’s degree preferred.
Minimum of five years of midmarket Commercial Account Manager experience preferred.
Completion of CIC and CRM preferred.
Ability to multitask and prioritize work.
Willingness to work beyond scheduled hours to meet client needs.
Proficiency with Word, Excel, and current internet technologies.
Proactive work style; able to manage tasks without being asked or reminded.
Ability to learn, analyze, and comprehend commercial lines of insurance.
Ability to serve clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity, and tact.
Track record of interacting with, meeting with, and partnering with assigned clients through routine phone and email contact, periodic meetings, and planning sessions to achieve mutually desired outcomes.

Nice To Haves

Texas Property and Casualty agent license.
Bachelor’s degree.
Minimum of five years of midmarket Commercial Account Manager experience.
Completion of CIC and CRM.

Responsibilities

Manage client insurance programs in the agency management system, including larger and more complex accounts.
Serve as a point of contact for Producers, initiate correspondence with the insurance marketplace, and coordinate with vendors to process requests.
Maintain positive client relationships, analyze situations, make reasonable decisions, follow through, and begin instructing and guiding clients consultatively.
Manage upcoming deadlines and events, and inform and update the Producer as needed.
Manage accounts receivable and direct billing related to cancellations.
Ensure preparation of ACORD applications and supplementals, COPE spreadsheets, loss summaries, renewal proposals and binders, premium finance requests, schedules of insurance, policies, and other renewal documents.
Process policy audits, monthly reports, accounting discrepancy resolution, coverage change requests, daily mail and phone requests, and certificates of insurance.
Follow document-retention guidelines and perform quality checks on insurance policies in their entirety.
Provide direction and guidance to other team members in the absence of more senior team members, when appropriate.
Delegate tasks to Account Managers and outsourcing teams, ensure assigned work is completed, monitor the quality and use of outsourcing teams, and support Account Manager training and development.
Contribute to the Client Services team’s goals and provide courteous, respectful, high-quality service to clients, prospects, and colleagues.
Analyze insurance quotes and make recommendations; interpret insurance contract requirements for certificates; and communicate with carriers and clients.
Attend client-facing meetings as required, in-house or offsite.
Become proficient in premium analysis software and use carrier online rating programs as necessary.
Maintain knowledge of policy forms and endorsements and explain coverage provisions to clients and Account Managers.
Design insurance programs based on defined client needs; use the agency management system to monitor activities such as expired policies, aged receivables, and SIC codes.
Identify and address coverage gaps with the Producer, carrier, and client; develop subject-matter expertise in an area of interest or technical capability.