Comfort Consultant
About The Position
As a Comfort Consultant, you identify customer needs and generate sales based on those needs. The role involves working in customers’ homes or places of business, educating prospective customers about products and services, preparing sales proposals, and helping transition sold work to installation managers and installers. You participate in product and industry training, sales meetings, and networking events. The position requires maintaining an average closing rate and gross profit margin of 40% or higher, along with adherence to company policies and standards for customer service, safety, and vehicle cleanliness.
Requirements
- Must be reliable, self-motivated, and detail-oriented.
- Must have exceptional customer service skills.
- Must be able to handle a reasonable amount of stress in a fast-paced environment.
- Must have a team-player attitude.
- Must have excellent organizational skills.
- Must communicate effectively with others verbally and in writing.
- Must have exceptional time-management skills.
- Must be willing to learn and expand knowledge of HVAC products and techniques.
- Working knowledge of HVAC systems and how they function and operate.
- High school diploma or GED required.
- Must pass a pre-employment drug test and random drug tests administered after hiring.
- Must be eligible to work in the United States.
- Must adhere to policies in the Employee Handbook.
- Must maintain good personal hygiene.
- Must have a driving record acceptable to the company’s insurance provider.
- Must be able to talk and hear, use close vision, and adjust vision for reading and writing.
- Must be able to frequently stand, sit, walk, handle or feel, and reach with hands and arms.
- Must regularly lift and carry items up to 5 pounds and occasionally lift and carry 40 pounds.
- Must be able to carry a ladder, enter and exit an attic, and crawl underneath homes as needed.
- Some weekends and evenings are required.
- Must be able to work flexibly during periods of low demand, high demand, staffing shortages, and other unforeseen circumstances; schedules may include unusual hours.
Nice To Haves
- At least one year of in-home sales experience preferred.
- Some college preferred.
- At least one year of HVAC in-home sales preferred.
Responsibilities
- Establish rapport with customers regarding products and services.
- Perform load calculations.
- Prepare accurate and complete sales proposals.
- Help facilitate post-sale transitions with installation managers and installers.
- Educate prospective customers about the quality of the company’s products and services.
- Follow up with existing sales bids and leads.
- Participate in training on the latest industry technologies.
- Attend weekly sales meetings and networking events to promote the company.
- Maintain an average closing rate and gross profit margin of 40% or higher.
- Work as part of the team to ensure customer satisfaction.
- Help maintain a safe and pleasant working environment.
- Keep and maintain a clean vehicle.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
