Comfort Advisor

Gem Plumbing & Heating • Danbury, CT

1d

About The Position

Gem Plumbing & Heating is hiring a Comfort Advisor to help drive revenue growth and exceed sales targets. The role focuses on cultivating client relationships, identifying business opportunities, and providing an excellent customer experience. Appointments are conducted in customers’ homes to deliver personalized solutions. The position includes developing new business, providing accurate quotes and financing options, coordinating sales-to-install handoffs, and collaborating with other Comfort Advisors and departments.

Requirements

• At least 1 year of sales experience with a record of consistently meeting or exceeding sales targets.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, early mornings, occasional severe weather events, weekends, and holidays.
• Ability to use a computer for extended periods, including sitting, keyboard entry, and use of office equipment.
• Ability to communicate using computers, phones, and smart devices.
• Vision abilities including close and distance vision and adaptability.
• Physical agility to reach, stoop, kneel, crouch, stand, walk, balance, bend, lean, and climb.
• Ability to carry supplies weighing up to 25 pounds.

Nice To Haves

• Previous experience in the home services industry.

Responsibilities

• Develop and implement sales strategies to pursue new business opportunities and identify key decision-makers among targeted leads.
• Provide customers with prompt, accurate price quotes and present relevant technologies, with an emphasis on financing options.
• Coordinate with other departments to ensure smooth sales-to-install handoffs and a strong end-to-end customer experience.
• Communicate sales targets and share best practices with fellow Comfort Advisors.
• Prepare and deliver regular sales reports to management, noting achievements and areas for improvement.
• Conduct outbound follow-up calls and emails to existing clients.
• Conduct all appointments in customers’ homes and provide personalized solutions.
• Proactively prospect to generate 10% of leads.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company match
• Holiday pay
• Long-term disability insurance
• Company-paid life insurance
• Flexible spending account
• Company culture
• Continuous and extensive training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed