Combo Clerk

PAQ•Paso Robles, CA

3d•Onsite

About The Position

Combo Clerks support in-store operations and are often customers’ final point of contact. They process payments for store merchandise, manage and reconcile an assigned cash drawer, and assist other departments as needed. The role involves customer service, accurate transaction processing, operating checkout and self-checkout equipment, maintaining cash records, and following store policies and applicable regulations. The position is regular, full-time, non-exempt, and onsite at a PAQ, Inc. store. The pay range is $16.90–$21.50. The work takes place in an indoor, climate-controlled retail environment with frequent interaction with customers and team members. Work hours vary, and availability is required on weekends, evenings, and holidays; full-time shifts are typically eight hours. Employees may work at the check stand, self-checkout stations, and count room, and occasionally assist elsewhere in the store.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
No prior experience is required; on-the-job training is provided.
Proficiency in basic math and cash-handling procedures.
Understanding of customer-service best practices.
Strong communication skills for interacting with customers and team members.
Ability to operate POS systems and other cashier equipment; basic computer skills.
Attention to detail in transactions and cash handling.
Ability to adapt to changing situations, manage multiple demands, and work with diverse personalities.
Ability to make informed decisions quickly in high-pressure situations.
Ability to stand and walk for extended periods, typically during eight-hour shifts.
Ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to perform repetitive reaching, bending, stooping, squatting, and product-handling motions.
Manual dexterity to handle money and operate POS systems, 10-key adding machines, and self-checkout systems.
Ability to communicate clearly, move efficiently, and maintain stamina in a fast-paced environment.
Availability to work weekends, evenings, and holidays.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Provide friendly, helpful customer service, handle difficult situations, and resolve customer concerns with supervisor assistance as needed.
Identify produce items and process produce codes accurately.
Process cash, checks, coupons, debit and credit cards, gift cards, EFS, EBT, and WIC transactions.
Use knowledge of the store layout and products to assist customers with questions and problems.
Follow payment acceptance procedures to ensure accuracy and minimize losses.
Process merchandise efficiently and accurately at the register while maintaining a sufficient scan rate.
Prepare and maintain accurate records for cash drops and cash and coin needs during the shift.
Follow company policies, including accounting for items at the bottom of the basket.
Comply with applicable California alcohol and tobacco, firearms, and explosives regulations, including checking identification and following rules for alcohol sales.
Seek supervisor assistance to void items or transactions and resolve check-stand technical issues.
Supervise and operate self-checkout stations, helping ensure accurate scanning and payment and troubleshooting as needed.
Reconcile the assigned till at the end of the shift, balancing each payment type and the total processed.
Process customer transactions accurately and efficiently through the POS system.
Stay informed about promotions and store policies to provide customers with accurate information.
Report potentially unsafe conditions and suspicious activities.
Check the authenticity of denominations of $20 or higher and notify management about counterfeit bills.
Perform other duties as assigned.