Combo Clerk

PAQ•Sacramento, CA

9d•Onsite

About The Position

Combo Clerks support in-store operations and serve as an important customer contact, often handling customers’ final interaction with the store. They accurately process payments for merchandise, reconcile an assigned cash drawer at the end of each shift, and assist other departments as needed. The role includes operating checkout and self-checkout systems, supporting customers, following payment and regulatory procedures, and helping maintain a safe store environment. The position requires frequent customer and team interaction in a fast-paced retail setting. Work is performed primarily at check stands, self-checkout stations, and in the count room, with occasional assistance elsewhere in the store. The indoor environment is climate-controlled with adequate lighting and ventilation. Employees may encounter moving mechanical parts and cleaning chemicals, and noise is usually low to moderate, with occasional louder periods. Hours vary, and availability is required on weekends, evenings, and holidays. Full-time shifts are typically eight hours. Employees are expected to wear professional, presentable attire as determined by store management, including a name tag and approved company-issued or personal clothing in specified colors and in good repair. PAQ, Inc. is an at-will, equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities and applicants throughout the hiring process. Employment offers are contingent on verification of U.S. work authorization. The company states that it considers qualified applicants with criminal histories in accordance with the California Fair Chance Act and applicable local ordinances.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
No prior experience required; on-the-job training is provided.
Proficiency in basic math and cash-handling procedures.
Understanding of customer-service best practices and ways to improve customer engagement.
Strong communication skills for interacting effectively with customers and team members.
Ability to operate POS systems and other cashier equipment; basic computer skills for POS operation.
Attention to detail when processing transactions and handling cash.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Ability to make informed decisions quickly, including in high-pressure situations.
Ability to stand and walk for extended periods, typically during eight-hour shifts.
Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Ability to perform repetitive reaching, bending, stooping, squatting, and product-handling motions.
Manual dexterity to handle money and operate POS systems, 10-key adding machines, and self-checkout systems.
Ability to communicate clearly with customers and team members and move quickly to assist customers and manage workload.
Ability to use cash-handling tools, including counterfeit-bill detection pens and equipment.
Physical stamina to work in a fast-paced environment.
Availability to work weekends, evenings, and holidays.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Provide friendly, helpful customer service, handle difficult situations, and resolve customer concerns, seeking supervisor assistance as needed.
Identify produce items and process produce codes accurately.
Process cash, checks, coupons, debit and credit cards, gift cards, EFS, EBT, and WIC transactions.
Use knowledge of the store layout and products to answer customer questions and solve problems.
Follow payment acceptance procedures to ensure accuracy and minimize losses.
Process merchandise at the register efficiently and accurately while maintaining a sufficient scan rate to minimize customer wait times.
Prepare and maintain accurate records for cash drops and register cash and coin needs throughout the shift.
Follow company policies, including accounting for items at the bottom of the basket.
Comply with applicable California ABC and ATF regulations, including alcohol sales-hour restrictions, refusing sales to visibly intoxicated people, and checking identification to prevent sales to minors.
Obtain supervisor assistance to void items or transactions and resolve technical issues at the check stand.
Supervise and operate self-checkout stations, helping ensure accurate scanning and payment and troubleshooting as needed.
Reconcile the assigned till at the end of the shift, balancing each payment type and the total amount processed for the day.
Process customer transactions accurately and efficiently using the Point of Sale system.
Maintain current knowledge of promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities.
Validate the authenticity of bills in denominations of $20 or higher and inform management about counterfeit bills.
Perform other duties as assigned.